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Service Desk Supervisor — Lead, Coach & SLA Excellence
Job in
Winston-Salem, Forsyth County, North Carolina, 27104, USA
Listed on 2026-09-03
Listing for:
HCTec
Full Time
position Listed on 2026-09-03
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
HCTec seeks a Service Desk Supervisor for our Winston-Salem, NC office. You will organize and direct the daily activities of service desk analysts to deliver outstanding customer service and meet client contracts.
Lead recruitment and onboarding, coach staff, monitor SLA/KPI performance, and collaborate with the CI team to improve processes while ensuring HIPAA compliance. This role partners with operations to drive service excellence and employee development.
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