Systems Administrator

Systems Administrator

The University of North Carolina School of the Arts (UNCSA) is a top-ranked creative and performing arts conservatory in Winston-Salem, North Carolina. It was founded in 1963 as America's first public arts conservatory. UNCSA provides gifted emerging artists with the experience, knowledge, and skills needed to excel in their disciplines and in their lives, and serves and enriches the cultural and economic prosperity of the people of North Carolina and the nation.

UNCSA is the state's unique professional school for the performing, visual, and moving image arts, training students at the high school, undergraduate, and master's levels for professional careers in the arts.

UNCSA’s Information Technologies (IT) department’s mission is to lead, serve, and support the school as it embraces and encourages integration of information technology in all aspects of campus life where it is appropriate and in alignment with UNCSA's mission. UNCSA's IT department is responsible for centralized IT management.

The Enterprise Systems and Applications group exists within the UNCSA IT department and consists of two teams:
Enterprise Systems and Enterprise Applications. The Enterprise Systems team is responsible for administering servers, storage, cloud infrastructure, enterprise-level software systems and services, and mobile device management (MDM) for the University. The Enterprise Applications team is responsible for enterprise-level applications, enterprise-level system integrations, and custom software development.

This position reports to the Director of Enterprise Systems and Applications. The position receives day-to-day technical guidance, instruction, and work assignments from the Senior System Administrator. The System Administrator will be expected to work outside normal business hours on occasion. The Enterprise Systems and Applications group regularly works on complex, cross-departmental projects involving multiple platforms. This group consists of staff members who are responsible for the planning, development, implementation, maintenance, and documentation of various systems and applications.

The System Administrator administers and maintains the mobile device management (MDM) systems as well as using the MDMs for the deployment of configurations, software, and updates to client devices. The MDM used by UNCSA for the PC platform is currently Microsoft Intune with Patch

MyPC. The MDM used by UNCSA for the Apple platform is currently Jamf Pro. The System Administrator should demonstrate technical understanding of the hardware, software, and processes involved in endpoint administration and maintenance, as well as training in those systems.

• Planning for the release of new operating system versions, new MDM versions, and other new technologies on the platforms; collaborating with the team to anticipate upcoming technology changes in the supported platforms; researching new technology; and communicating such with members of the IT department.
• Liaising with vendors, UNCSA IT team, other UNCSA employees, University of North Carolina Systems Office (UNCSO), and other external mobile device management (MDM) systems administrators to assist in resolving problems with the MDMs.
• Thoroughly testing MDM processes; notifying IT team of maintenance, downtime, bugs, new features, and application failures; reporting potential issues and/or concerns, investigating those issues and/or concerns, explaining their impacts, and taking corrective action on issues and/or concerns when necessary; and reporting any failures with the processes, investigating the causes of those failures, and explaining the causes of those failures.
• Assisting in device enrollment as necessary and…