IT Technical Support Analyst

Posting Details

Posting Information

Posting Number PG194831EP

Internal Recruitment No

Working Title IT Technical Support Analyst

Anticipated Hiring Range $60,000 - $65,000

Work Schedule 8:00am - 5:00pm, Monday
- Friday

Job Location Raleigh, NC

Department CVM
- Dean’s Office

CVM IT is dedicated to meeting the evolving and varied information technology needs of the College of Veterinary Medicine. We provide comprehensive support to faculty, staff, students, researchers, administrators, and Veterinary Hospital clinicians. Our team is committed to integrating innovative computing technologies, maintaining and enhancing existing systems, and ensuring the confidentiality, integrity, and availability of CVM IT assets and data.

As a Pack member,
you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.

What we offer:

• Medical , Dental , and Vision
• Flexible Spending Account
• Retirement Programs
• Disability Plans
• Life Insurance
• Accident Plan
• Paid Time Off and Other Leave Programs
• 12 Holidays Each Year
• Tuition and Academic Assistance
• And so much more!

Attain Work-life balance with our Childcare benefits,
Wellness & Recreation Membership , and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer:
Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

The IT Technical Support Analyst plays a critical role in delivering advanced IT desktop support and technology solutions to the College of Veterinary Medicine’s faculty, staff, and students. This position requires strong technical expertise, excellent problem-solving abilities, and a high level of customer service in a fast-paced academic and clinical environment.

As a Tier 2 support position within CVM IT, this role is responsible for resolving complex technical issues, supporting enterprise endpoint management, assisting with infrastructure and technology projects, and serving as an escalation point for Tier 1 staff and student workers. In addition to desktop support responsibilities, the IT Technical Support Analyst assists with Audio/Visual (A/V) support, classroom technologies, and other specialized technology initiatives across the college and veterinary hospital.

• Provide advanced hands‑on and remote technical support for faculty, staff, and students, troubleshooting complex hardware, software, operating system, and network‑related issues.
• Serve as an escalation point for Tier 1 support staff and student IT workers, assisting with advanced troubleshooting and issue resolution.
• Deploy, configure, maintain, and troubleshoot Windows and Mac OS devices, printers, mobile devices, and specialized peripherals.
• Utilize enterprise management tools such as SCCM , Jamf, Active Directory, and Group Policy to manage endpoint configurations, software deployments, updates, and security compliance.
• Diagnose and resolve complex endpoint management, authentication, profile, software, and connectivity issues.
• Support and maintain university‑supported software, departmental applications, and specialized veterinary and research technologies.
• Document technical issues, resolutions, procedures, and knowledge base articles within the IT ticketing system (Service Now).
• Participate in endpoint lifecycle management processes, including imaging, deployments, refresh programs, surplus processing, and asset tracking.
• Collaborat…