Donor Services Technician; Winston Salem - Mobiles

Donor Services Technician (Winston Salem) - Mobiles

Winston-Salem, NC, USA

The overall objective of a Donor Services Technician is to enhance and maximize the donor experience. As the first impression of the organization, the Donor Services Technician must reflect professionalism, competency, exemplary customer service skills, and a genuine appreciation for the donor and the values and mission of The Blood Connection. A Donor Services Technician registers, performs donor history, and completes donor physical assessment from allogeneic donors and, if applicable, autologous, directed, and therapeutic donors in accordance to departmental SOPs and regulatory standards.

This role must have excellent customer service skills and a presentable appearance. The Technician must be able to work varied hours, including some weekends, and adapt to schedule changes with less than 24 hours’ notice. This position supports donor centers and mobile operations.

• Opens doors and welcomes visitors and patrons with a smile to achieve rapport and create ambience.
• Genuinely greets donors and other guests in a manner that promotes welcome and appreciation by smiling, standing, and showing respect to donors taking time out of their day to perform a charitable act.
• Identifies donor by specific appointment (if applicable) and endeavors to engage donor by name during the remainder of his or her experience.
• Assesses donor eligibility by performing computer verification.
• Screens prospective donors through medical history, mini physical, and testing results.
• Provides educational material.

• Performs the donor health history and physical assessment according to current standard operating procedures.
• Escorts donor through the next phase of collection and ensures proper handoff to the collections team member.

• Maintains facility appearance, ensuring that all store front areas are clean, inviting, and free of debris during operational hours.
• Ensures that the night cleaning staff carries out assigned duties by visual inspection, reporting all non‑conformances.

• Communicates the TBC vision of donor experience to patrons.
• Conveys the organizational values and operational mission.
• Engages donors in conversation and makes them feel important.
• Stays close to the customer and maintains effective communication throughout the donation process, interpreting the operational situation or circumstance.
• Reports all observations that may tarnish a donor’s experience and contacts management immediately if a donor appears disgruntled or unsatisfied.
• Extends appreciation and gratitude to donors.
• Completes TBC Donation Experience Training.

• Maintains effective working relationships with collection staff and management to ensure efficient donor flow.
• Provides professional, courteous, and prompt service.
• Performs reception and telephone duties as assigned.
• Performs donor collection support tasks as indicated by training and release‑to‑task.
• Participates in TBC‑sponsored blood drives and other special events.
• Completes other duties as assigned or required.

• High School Diploma or GED.
• Customer service experience preferred.
• Valid driver’s license with no major infractions and dependable transportation.
• Ability to communicate effectively, tactfully, and courteously to patrons, donors, sponsors, and co‑workers.
• Ability to work with all levels and in a diverse work environment.
• Ability to establish and maintain effective working relationships with staff, management, and peers.

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting and/or pulling/pushing up to 50 pounds.
• Sitting, standing, or walking for an extended period.
• Bending and twisting.

Equal Opportunity Employer Veterans/Disabled