Manager Special Markets

Manager Special Markets

Reynolds American is evolving into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World. To achieve our ambition, we are looking for colleagues who are ready to join us on this journey. Tomorrow can't wait, let's shape it together! REYNOLDS AMERICAN has an exciting opportunity for a Manager Special Markets in Winston – Salem, NC.

The Manager – Special Markets will manage Order-To Cash (OTC) processes for Special Markets, including Overseas Military, U.S. Virgin Islands, American Samoa, and Guam/Saipan. The Manager
- Special Markets will also support the OTC process for U.S. Travel Retail and Puerto Rico. Duties include customer service support, order fulfillment, product conversion requests, managing export transportation bookings, customer billings, and related Tax documentation support.

Your key responsibilities will include:

• Manage Markets and Customer Accounts, as assigned, through the OTC processes to ensure order fulfillment, delivery exception resolution and any credit issuances.
• Understand the unique portfolio of products for assigned markets and the nuances of all markets.
• Manage duty-free SKU conversion requests.
• Maintain strong working knowledge of export documentation including invoices, packing lists, TTB forms and bills of lading, and U.S. CBP EEI filing, ensuring all are compliant with U.S. Government regulations.
• Maintain a strong working relationship with the Tax Department, RJR Logistics, warehouses and Special Markets
  - Field Trade Marketing.
• Assist Lead Manager with system testing for pricing updates as well as all IT process changes for SAP and Order Direct as required.
• Manage freight payments and submissions for duty-free shipments.
• Communicate any delays or lost shipments to customers.

What are we looking for?

• Exceptional attention to detail
• SAP and/or logistics experience required
• Strong interpersonal and communication skills, able to collaborate effectively across diverse cultures and global teams
• Excellent analytical, problem-solving and decision-making skills
• Demonstrated ability to work independently and collaboratively on a small team
• Willingness to challenge the status quo and drive continuous improvement
• Minimum High School Diploma or equivalent required.
• Bachelor's Degree preferred.
• 2-5 years of experience in Order Management, Customer Operations, Supply Chain, Logistics, Export Operations, International Trade, Sales Operations, Customer Service, or a related field.

At Reynolds American, we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at REYNOLDS AMERICAN. BELONGING, ACHIEVING, TOGETHER Collaboration and teamwork underpin everything we do here at Reynolds American. We know that collaborating with colleagues is what makes us stronger and best prepared to meet our business goals.

Our organization offers a level of challenge, responsibility, and creativity for motivated employees who want to grow their careers. We are also committed to valuing different perspectives, experiences, and talents to improve the company's potential for optimally achieving its business objectives!

Reynolds American Inc. and its affiliated companies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly via email at

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