Quality Assurance Coordinator

About Us

The Department of Public Safety's mission is to safeguard and preserve the lives and property of the people of North Carolina through preparation, prevention, and protection with integrity and honor. Our agency houses many public safety divisions, including Emergency Management, Juvenile Justice and Delinquency Prevention, Alcohol Law Enforcement, Samarcand Training Academy, and the North Carolina National Guard. Join us along with our more than 3,000 employees and 12,000 National Guard members in providing exceptional public safety services to the citizens of North Carolina.

Safety

Dept of Public Safety

Youth Counselor (S)

NC08

We are looking for candidates who have a passion for helping court-involved youth. We are Working Together to Strengthen North Carolina’s Youth and Families! The Division of Juvenile Justice and Delinquency Prevention is committed to the reduction and prevention of juvenile delinquency by effectively intervening, educating and treating youth in order to strengthen families and increase public safety. If you have a passion for making a difference in the lives of North Carolina's youth, we welcome you to be part of the team.

The State of North Carolina provides work/life balance, a team-oriented culture, opportunities for advancement, and interesting work. If you are looking to serve others, this is the place for you. The Quality Improvement Specialist is responsible for evaluating, monitoring, and enhancing operational practices within juvenile justice facilities to ensure compliance with established standards, policies, and best practices. This role focuses on supporting the improvement of facility-based practices, service delivery, promoting accountability, and supporting the overall mission of the Department through data-driven quality assurance initiatives.

The Quality Improvement Specialist communicates clearly and effectively through both written reports and verbal presentations, including the facilitation of training sessions for diverse audiences. This role requires the capacity to design and deliver engaging, effective training programs that support compliance and continuous improvement across juvenile justice facilities. The position involves regular use of data management systems and the Microsoft Office Suite to track, analyze, and report performance metrics, while independently managing multiple projects through strong organization, prioritization, and time management.

Success in this role depends on building collaborative relationships with facility staff, management, and cross-functional teams, while exercising sound judgment and maintaining confidentiality in sensitive situations. The position also requires flexibility to travel to multiple facilities and adapt to varying operational environments in support of statewide quality assurance efforts.

• Conduct comprehensive quality and compliance reviews of critical facility operations, including on-site practices, video footage, physical and digital files, case notes, and logbooks.
• Prepare detailed reports of findings and develop corrective action plans to address deficiencies and improve compliance with standards and policies.
• Design, develop, and facilitate training programs aimed at improving compliance and the quality of practices implemented within juvenile facilities.
• Serve on designated committees to advance departmental goals and support continuous improvement initiatives.
• Assist in the development and implementation of quality assurance frameworks and processes across juvenile justice facilities.
• Collect, compile, and analyze key data and performance metrics; disseminate findings to management to monitor progress and inform decision-making.
• Provide on-site support within facilities to assist staff with training and the implementation of effective practices.

Salary Range: $39,244-$68,679

Please note:

This posting is for four (4) vacancies.

• Understanding of juvenile justice standards, policies, and/or compliance requirements
• Knowledge of quality…