Director of Operations

We are seeking a Senior Operations Manager to lead Client Support, Customer Service, Field Service, and Installation operations for an established and growing telecommunications organization.

This is a strategic, hands‑on leadership role focused on driving operational excellence, meeting SLAs, improving customer satisfaction, and developing high‑performing teams.

• Lead and develop managers across multiple operational functions
• Drive process improvement and scalable operational systems
• Ensure projects are delivered on time and within budget
• Remove roadblocks so field teams can execute at a high level
• Partner with the Executive Team to translate strategy into execution

• Bachelor's Degree in Operations Management, Business, Telecommunications, Engineering, or related field is required.
• 8+ years of operational leadership experience (telecom or field service preferred)
• Proven success leading cross‑functional teams
• Strong process, logistics, and KPI management experience
• Ideally, experience operating in an EOS (Entrepreneurial Operating System) environment, including leading Level 10 meetings, managing Rocks, building and maintaining Scorecards, driving accountability through clear KPIs, and executing against a clear Vision/Traction Organizer (V/TO)
• Servant leadership and someone who operates with humility, accountability, and integrity
• Strategic thinker who isn’t afraid to be hands‑on