Assistant Director, Event Services and Student Employment

Job Description Summary

The Assistant Director, Event Services and Student Employment is responsible for over 5,000 annual events and reservations, venue scheduling, and operational logistics for internal and external entities in all Campus Programs and Services facilities and will provide exceptional customer service for all venues managed by our department. The Assistant Director is responsible for student employment hiring, training, and professional development for all Campus Programs & Services areas.

This position will ensure we foster a sense of belonging in the spaces we manage that supports a vibrant and engaged campus community. Performs various administrative duties, including but not limited to scheduling, policy development and interpretation, stakeholder engagement, and special projects. Supervises University Telephone Operator and student employees.

This position is not eligible for sponsorship of non‑immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply.

Please note:

a cover letter and resume are required for this position.

• Manages the complete reservation process for Campus Programs and Services (CP&S) venues, including Benson University Center, Manchester Plaza, Hearn Plaza, Tribble Courtyard, Davis Field, Reynolda Hall Green Room and Patio, using the Accruent Event Management System (EMS).
• Serves as the primary point of contact and client interface, managing high‑volume space allocation requests and documenting logistical details while maintaining a high level of exceptional customer service to ensure successful event execution and a seamless process for customers and staff.
• Supports operational efficiency and data integrity by maintaining all event information within the EMS system and communicating critical details to necessary service teams.
• Executes key reporting functions by auditing EMS scheduling data, analyzing venue trends, and generating utilization reports to inform space‑use policies, support strategic projects and inform future decision‑making.
• Manages interdepartmental relationships with space managers to effectively utilize and enhance the reservation process through Deacon Space and the EMS system.

• Supervises the University Telephone Operator, a full‑time professional staff member.
• Manages the entire employment lifecycle (hiring, training, evaluation, and professional development) for a team of 50‑70 student staff.
• Implements comprehensive student employee learning outcomes and manages assessment systems to measure proficiency in all core job responsibilities.
• Enhances the student employment experience by creating, delivering, and assessing training and development programs.
• Coordinates and executes all employee engagement initiatives, including orientations, regular staff meetings, and employee appreciation events.
• Develops and maintains employee resources, including the official employee handbooks and key staff documentation.
• Provides assistance in oversight and forecasting of the student employee salary, training, and equipment budgets.
• Leads the Benson University Center Information Desk staff of 15+ students, including training, scheduling, and supervision.

• Collaborates with CP&S staff to facilitate the scheduling traffic, facility setup coordination, and resource allocation for events across all CP&S venues.
• Develops and implements policies, procedures, and systems to ensure safe, efficient, and high‑quality event execution.
• Provides event planners guidance and support on venue policy, operational limitations, and space utilization oversight for a diverse portfolio of university‑wide events, including VIP programs, conferences, camps, and student organization functions.
• Manages the full external booking process, from providing detailed pricing quotes and conducting facility walkthroughs to overseeing reservations through completion.
• Stewards all external rental contracts, ensuring compliance by processing contracts and Certificates of Insurance (COIs) according to university policy.
• Manages event…