Director Nursing Operations - Health Care System Staffing Office

Description

At UNC Health, we don’t just provide care—we elevate it. As one of North Carolina’s leading health systems, we proudly serve patients in all 100 counties, delivering expert, compassionate, and innovative care that transforms lives every day.

We’re seeking an accomplished, results-driven nursing leader to work closely with the Health Care System (HCS) VP of Nursing Operations to provide oversight of Centralized Nursing Operations and to drive implementation of key strategic nursing initiatives. In this role, you’ll provide strategic leadership, operational oversight, and mentorship while helping shape the future of nursing operations within the health system. Your expertise will be instrumental in ensuring high-quality patient care and advancing excellence of nursing care across the system.

Qualified candidates will bring a minimum of seven years of progressive inpatient hospital nursing leadership experience. Experience managing teams in a variety of patient care settings is ideal. Success in this position requires initiative, sound judgment, exceptional communication skills, and the ability to build strong relationships while collaborating effectively with stakeholders at every level of the organization.

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

The HCS Director Nursing Operations ensures the effective coordination of centralized nursing operations to optimize patient care, staffing efficiency, and operational performance across the health system, along with growth and expansion of centralized monitoring. This position will report to the HCS VP Nursing Operations, and will be responsible for driving the executive’s strategic nursing initiatives forward, including communicating and managing deliverables across the business.

• Centralized Nursing Operations Excellence
  - Oversees central staffing operations to include management of contingent workforce initiatives to ensure adequate staffing levels and quality care delivery.
• Manages virtual monitoring systems and departments to improve patient safety and streamline healthcare processes.
• Engages hospital leadership in transitioning to centrally supported nursing services and serves as primary liaison between hospital leaders and centralized nursing teams to ensure smooth integration and alignment.
• Develops predictive staffing models utilizing analytics and workforce management technology.
• Oversees deployment and optimization of capacity management platforms, real-time dashboards, and other key metrics.
• Leading People
  - Leads people toward meeting the organization's vision, mission, and goals.
• Provides an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.
• Provides oversight of the onboarding, education and annual skills/competency process for all centralizing nursing teammates.
• Oversees contracts and vendor relationships related to centralized patient care services. Participates in and supports nursing shared governance activities.
• Recognizes, supports, and utilizes evidence-based nursing practices and evidenced-based management practices.
• Leading Change
  - Initiates and manages the change process, taking steps to remove barriers or accelerate its pace.
• Communicates a compelling vision and need for change that generates excitement, enthusiasm, and commitment to the process.
• Identifies and enlists the support of key stakeholders to move the change forward. Leads performance improvement initiatives leveraging Lean, Six Sigma, or similar methodologies.
• Results Driven
  - Exceeds organizational goals and customer expectations.
• Makes decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.
• Holds self and others accountable for measurable high-quality, timely, and cost-effective results.
• Fosters a culture of safe and compassionate patient care. Makes well-informed, timely decisions, even when data are limited, or solutions produce unfavorable results.
• Position…