Urgent Care Veterinary Practice Manager

Description

Are you an experienced Veterinary Practice Manager with a passion for team leadership and veterinary business operations? Urgent Vet is seeking a dynamic Practice Manager to lead our practice team. This role presents an exciting opportunity for a skilled professional eager to advance their career and contribute to delivering exceptional veterinary care.

Urgent Vet is redefining the urgent veterinary care experience by bridging the gap between general practice and emergency care. Our mission is to provide timely assistance to people and their cherished pets when they need it most. We excel in delivering swift and compassionate care, offering after‑hours care for canine and feline patients without the additional expense of emergency clinic fees.

Our single‑doctor practices provide care for common urgent cases and are equipped with cloud‑based EMR, digital x‑ray, and a full suite of IDEXX in‑house lab equipment.

The Practice Manager is pivotal in the hospital team, overseeing day‑to‑day operations to ensure efficient after‑hours acute care delivery while fostering a positive work culture. Your mission is to lead your team and oversee your hospital in harmony with the Urgent Vet ethos, actively cultivating culture, engagement, efficiency, growth, and financial stability.

Preferred applicants have experience in veterinary medicine, people management, and are comfortable working alongside veterinarians.

• Reports to the Regional Director of Operations, Urgent Vet.
• Typical schedule 40–45 hours/week with longer hours likely from time to time.
• Work schedule includes nights, weekends, and holidays (NO OVERNIGHTS).
  
  Hours:
  
  3‑11 pm weekdays, 10‑8 pm weekends.

Emotional Intelligence and Communication

• Strong emotional intelligence and empathy; effective communication and trust building.
• Excellent listening, timely follow‑up, and self‑awareness.
• Skilled in de‑escalation, conflict resolution, negotiation, persuasion, and influence.

Leadership and Team Management

• Innate leadership with humility, vision, and calculated risk‑taking.
• Confidence in decision‑making, ability to inspire and motivate.
• Track record of trustworthiness, reliability, and confidentiality.
• Prior management experience, preferably in veterinary or related field, focusing on team development.
• Teachable mindset and proactive problem‑solving.
• Commitment to collaboration, inclusivity, and professionalism.

Operational Expertise and Business Acumen

• Knowledge of veterinary practice operations and industry standards.
• Critical thinking, analysis, and sound decision‑making.
• Flexibility, time management, and prioritization.
• Proactive issue identification and resolution.
• Strong business acumen and financial management awareness.

• Opportunity for career advancement as Urgent Vet expands across the country.
• Tuition assistance for Veterinary Technician students and reimbursement for Credentialed Veterinary Technicians.
• Health Care Plan (Medical, Dental & Vision). 401(k) match.
• Generous PTO, paid maternal & parental leave, and one work‑life balance day off.
• Short‑term & long‑term disability, supplemental insurance, discounted veterinary care, scrub allowance.
• Hands‑on and e‑training, including Fear Free certification.
• Professional growth opportunities and bonus potential based on performance.