Senior Operations Quality Analyst
Job in
Winston-Salem, Forsyth County, North Carolina, 27104, USA
Listed on 2026-03-05
Listing for:
Virtual Vocations Inc
Full Time
position Listed on 2026-03-05
Job specializations:
-
Quality Assurance - QA/QC
-
Business
Job Description & How to Apply Below
Key Responsibilities Conduct quality evaluations of LTD claims to ensure customer expectations are met Identify trends, root causes, and quality gaps through data analysis, providing feedback to associates and leadership Collaborate with various teams to address discrepancies and recommend improvements
Required Qualifications 3+ years of experience managing LTD claims across diverse customer groups Proficiency in Excel, including pivot tables and formulas Experience in report writing and presentation Prior training or people management experience is preferred Bachelor's degree in a related field or equivalent experience
Position Requirements
10+ Years
work experience
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