Regional Quality Analytics Lead

Reynolds American is evolving into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.

To achieve our ambition, we are looking for colleagues who are ready to join us on this journey. Tomorrow can’t wait, let’s shape it together!

This role leads regional quality performance reporting, analytics, and KPI governance for RJRT Quality Management. The position transforms quality, complaint, manufacturing, and operational data into accurate insights, leadership-ready reporting, and actionable recommendations to support Operations, End Markets, Regional Quality, and Global Quality stakeholders.

• Lead the regional quality performance reporting process, ensuring timely, accurate, and actionable KPI reporting for Quality Operations, End Markets, Regional Quality, and Global Quality stakeholders.
• Manage annual quality KPI goal-setting, threshold reviews, and reporting governance in alignment with Global Quality Reporting, Regional Quality leadership, and business priorities.
• Develop, maintain, and improve BI dashboards, scorecards, reporting tools, and leadership-ready performance summaries.
• Extract, validate, reconcile, and analyze data from quality, complaint, manufacturing, and reporting systems to ensure accurate and reliable insights.
• Monitor quality KPI trends, consumer complaint patterns, CPB/CPM performance, threshold violations, and emerging risks requiring escalation or investigation.
• Apply statistical thinking and analytical methods to evaluate performance trends, process variation, complaint patterns, and improvement opportunities.
• Use data visualization and storytelling techniques to translate complex data into clear insights, business impact, and recommended actions.
• Prepare and support monthly Quality KPI submissions, S&I materials, Regulatory Oversight Committee reporting, and other leadership review content.
• Partner with cross-functional stakeholders to define reporting requirements, improve data quality, automate recurring reports, and strengthen quality performance governance.
• Manage permissions and content structure for the Quality Management SharePoint site, ensuring appropriate access and organization of key reporting materials.

• Bachelor’s degree in Quality, Engineering, Data Analytics, Statistics, Business Analytics, Information Systems, Supply Chain, Operations Management, or a related field, with 5+ years of relevant experience, or an equivalent combination of education and experience.
• Experience in quality, operations, manufacturing, or regulated environments, with knowledge of quality management, continuous improvement principles, and tobacco quality considered a plus.
• Experience supporting KPI reporting, BI dashboards, scorecards, and quality performance reviews, including data visualization and performance monitoring.
• Strong analytical experience interpreting quality, consumer complaint, and operational data, applying statistical thinking to identify trends, variation, risks, emerging issues, and improvement opportunities.
• Experience working with databases, reporting systems, data validation, report accuracy controls, and data models, including automating reports and streamlining recurring reporting processes.
• Proficiency with analytics and reporting tools such as Power BI, SQL, Power Query, Excel, Tableau, or similar tools.
• Experience with consumer complaint trending, CPB/CPM analysis, threshold monitoring, or quality performance governance, with knowledge of tobacco products, quality systems, regulatory expectations, consumer-centric quality…