HM Sales AdvisorHanes Mall

About the Role

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through the store to actively sell our products and provide support and guidance. You’ll use fashion and product knowledge to give customers the relevant information they need for the best experience. You’ll also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the store team to deliver an excellent customer experience.

Working at H&M means no two days are the same, but a typical day will include the following responsibilities.

• Provide excellent customer service: welcoming and guiding customers through the store and omnichannel experience where available, supporting direct customer service
• Engage with customers to provide excellent service
• Guide customers through fashion trends, stories and products in all areas of the store
• Promote and sell products to customers
• Promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives
• Represent the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with store management

Fashion & Trend Awareness

• Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers
• Use product and fashion knowledge to share relevant information with customers

Team & Development

• Share service, fashion and store operations knowledge with colleagues
• Follow procedures, routines and legal requirements in all areas of the store
• Give and receive feedback with colleagues to learn, develop and support each other
• Participate in onboarding, introductions and trainings relevant for the role and future development

Retail Operations / Visual & Commercial Execution

• Complete garment cycle from unpacking and refill to steaming and ensure good garment care
• Operate fitting room and checkout areas according to best practices
• Maintain a clean and tidy sales floor and back of house (including stockrooms)
• Assist with garment presentation, execution and keep attractive merchandise displays aligned with visual & commercial guidelines
• Monitor stock levels with replenishment routines on the sales floor
• Follow in-store omni-services and in-store tech tools and services
• Assist with opening and closing of the store
• Follow all health and safety guidelines and legal requirements applicable to the role

Who You Are

• Passionate about fashion and what we create in-store
• Motivated by delivering a great customer experience
• Communicative, creative, curious, motivated, flexible, decisive and action-oriented
• Enjoy working in a collaborative and dynamic environment
• Have sales experience in a dynamic, collaborative environment
• Experience in customer service in fashion, retail or other service-related industries

• We value diverse backgrounds and are committed to inclusive, diverse and equitable workplaces
• We are a values-driven organization guided by seven values
• Access to Colleague Resource Groups for community and networking opportunities
• Inclusive company where you can be yourself at work
• Global talent community with opportunities for growth and development
• Comprehensive benefits including health insurance, wellness and family support, retirement plan, paid leave and paid time off
• Employee discount at H&M, & Other Stories, COS and more

Job Status: Hourly, Non-Exempt

EEOC Code: SLS

Compensation: Sales Associate pay rate listed per role

* This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties as assigned.

H&M may pay more or less than the posted range depending on qualifications. The range may be modified in the future.

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance during the application or interview process, please contact us at  Choosing an alternative assessment method will not affect your chances of being considered.

Benefits: We offer…