Licensed Optician

Position Overview

Deliver exceptional customer service and high‑quality eyewear to patients and customers as a Licensed Optician at Lens Crafters.

• Welcome all customers and set clear expectations
• Custom fit glasses and precisely place prescription lenses
• Act as a leader in optical knowledge and customer service
• Take and record measurements, accurately adjust and fit eyewear with attention to detail, ensuring finished eyewear meets standards and customer needs
• Assist the team with complex product needs and prescriptions
• Use technology accurately under time pressure, demonstrating exceptional product knowledge and using appropriate tools
• Be proactive, explore root causes of issues, and proactively solve problems to exceed expectations
• Multi‑task, prioritize, and manage time among competing priorities
• Strive to achieve exceptional results on Brand KPI’s and competencies
• Maintain store appearance, helping to keep the environment clean, attractive, and organized
• Inform management of safety opportunities and demonstrate safe work practices
• Stay resourceful, self‑motivated, and dedicated to continual learning, improvement, and results
• Adhere to company policies and procedures, including discounts, promotions, and inventory management

• High school graduate or equivalent
• State licensure
• Experience in optical dispensing
• Strong customer service skills: communicator, listener, and team builder
• Knowledge of current store merchandise
• Strong basic math skills
• Awareness of current fashion trends
• Selling skills and ability to use an iPad/tablet
• Familiarity with POS, computers, and calculators
• Embrace new technology and change

• Previous customer service and retail experience

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, perceived victim status, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy or genetic information, or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.