Public Safety Telecomm. Supv

Public Safety Telecomm. Supv. Position Information Classification Title

Public Safety Telecommunicator Supervisor
- Metro

Public Safety Telecomm. Supv.

067313

Full-time

The Department of Police and Public Safety provides a wide range of services, including law enforcement, criminal investigations, parking enforcement and citation collection, emergency response, community policing, security escorts, security assessments, motorist assistance, educational programming, and support for special events.

The Communications Center serves as the operational hub for the department, supporting all Police and Public Safety activities. Telecommunicators receive emergency and non-emergency calls for service, assess requests, dispatch the appropriate resources, maintain accurate documentation of incidents and response activities, and monitor officer status to ensure safety and coordinate additional assistance when needed.

In addition to dispatch operations, Telecommunicators verify driver's licenses for the university, monitor access control systems, alarms, and surveillance cameras, and perform various administrative duties. They also contribute to the department's community outreach efforts by obtaining specialized instructor certifications and assisting with programs such as Rape Aggression Defense (RAD), Run/Hide/Fight active shooter preparedness training, and other public safety education initiatives.

The Public Safety Telecommunicator Supervisor manages the activities of the Emergency Communications Center, including the supervision of Public Safety Telecommunicators. Supervision of the work in the ECC involves receiving emergent, non-emergent, and administrative calls, monitoring alarms, obtaining and relaying information, prioritizing calls/alarms and coordinating response procedures, dispatching appropriate public safety personnel, maintaining public safety communications logs and database, initiating emergency notification processes and systems, and the use of law enforcement and organizational systems and databases to aid public safety response efforts.

This position participates in the planning and evaluation of the Center's operations, coordinates activities with other departments, divisions, and external agencies; assists in the development of policies and procedures affecting operations of the Emergency Communications Center, and provides for direct supervision, including performance reviews and general disciplinary actions of assigned Public Safety Telecommunicator Operators. As a working supervisor, this employee will also be responsible for performing all of the duties of a Public Safety Telecommunicator on an as needed basis and perform all other duties as assigned.

Positions provide supervision and oversight to the Emergency Communications Center (ECC). This is advanced work of considerable difficulty in supervising and directing Telecommunicators in day-to-day operations of the Emergency Communications Center. The Emergency Communications Center (ECC) is a complex fast paced environment that requires exceptional multi-tasking skills.

Typical 40 hours per week, Monday
- Friday 8am - 5pm, hours may be adjusted based on departmental needs, i.e., Shift coverage or Special events.

* additional as needed

This position oversees provides administrative oversight, scheduling, quality control review, performance management, and training development functions for the Communications Center staff.

High School diploma and sufficient experience to demonstrate ability to work under pressure. Additional Education and Experience will be necessary for progressive steps (Journey and Advanced). Requires certification as a Division of Criminal Information computer operator or the ability to achieve certification within 45 days of employment.

May require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment. All degrees must be received from appropriately accredited institutions.

If no applicants apply who meet the required competency level and training and experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

High School diploma and sufficient experience to demonstrate ability to work under pressure. Additional Education and Experience will be necessary for progressive steps (Journey and Advanced). Requires certification as a Division of Criminal Information computer operator or the ability to achieve certification within 45 days of employment. May require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina…