Services Program Coordinator

Housing Services Program Coordinator

September 2026

Position Level: Program Coordinator

Organization:
United Way Forsyth County (UWFC)

Department:
Strategic Housing Initiatives

Reports To:

Strategic Housing Initiatives Program Officer

Grant Funded:
Yes — primarily SSVF, with FRRC-COC and HIP

The Housing Services Program Coordinator manages the day-to-day operational backbone of United Way of Forsyth County's Rapid Re-Housing and Supportive Services for Veteran Families (SSVF) programs. This role owns Temporary Financial Assistance (TFA) fund management and reconciliation, provides leadership and supervision to case managers across UWFC staff and subcontracted partner agencies, maintains landlord and property manager relationships, and serves as backup housing inspector capacity for the team.

This role works closely with the Compliance, Policies & Procedures Coordinator to ensure day-to-day casework aligns with current program guidance, and with the Data & HMIS Coordinator on data quality for case-level activity.

• Fund Management & Compliance
  • Manage Rapid Re-Housing and SSVF Temporary Financial Assistance (TFA) funds, tracking spending rates against budget.
  • Pre-screen TFA requests for eligibility and required documentation.
  • Track and assist with reconciliation of grant spending; flag variances early.
  • Maintain audit-proof record systems for state and federal documentation requirements.
• Case Management Leadership
  • Provide leadership, support, and problem-solving to Rapid Re-Housing and SSVF case managers, including subcontracted partner staff.
  • Advise case managers on HUD-RRH and VA-SSVF program guidelines.
  • Facilitate case conferencing meetings with case managers and other homeless service providers.
  • Train new case managers and staff on day-to-day program operations.
• Landlord & Housing Relations
  • Foster relationships with property managers and advocate for placement of program participants.
  • Locate affordable housing units and provide leads to case managers and clients.
  • Review lease agreements and addenda to identify and flag problem terms before they escape into placement delays, eviction risk, or compliance issues.
  • Coordinate with landlords, case managers, and inspectors to see lease and placement agreements through from execution to fulfillment, ensuring all parties complete their required steps on time.
  • Conduct comparable market analysis to support rent reasonableness determinations and Fair Market Rent compliance.
  • Maintain a current Housing Directory of affordable housing for community providers.
  • Negotiate client debt and resolve housing placement barriers to reduce evictions and lease violations.
  • Organize landlord appreciation and outreach events.
• Inspections
  • Serve as backup inspector for HUD Housing Quality Standards (HQS) or the successor NSPIRE standard, and Lead-Based Paint inspections, supporting the primary Housing Inspector.
  • Note:
    
    this is contingency capacity, not guaranteed coverage from elsewhere on the team — another staff member holds HQS/NSPIRE certification, but this primary role is landlord engagement and availability for backup inspections should not be assumed.
  • Ensure inspected properties meet HQS/NSPIRE and Rent Reasonableness standards.

• Bachelor's degree preferred, or equivalent combination of education and experience.
• 3+ years of experience in housing services, homelessness response, property management, or related human services field.
• HUD HQS certification preferred; if not already certified, candidate should be prepared to obtain it (and NSPIRE certification if/when required) within 6 months of hire, since backup inspection coverage elsewhere on the team is not guaranteed.
• Experience reviewing, negotiating, or preparing real estate or lease contracts strongly preferred — this role requires reading lease agreements and addenda closely enough to catch problem terms before they affect a placement.
• Familiarity with contracts and contract implementation strongly preferred — comfortable coordinating across multiple parties (landlords, case managers, inspectors, lenders, etc.) to make sure a signed agreement's terms actually get carried out on schedule, not just…