Transportation Supervisor

Position Details

Position Classification

Title:

Transportation Supervisor

FLSA:
Non‑Exempt

Position Class: 18402

Winston‑Salem State University (WSSU) is seeking a Transportation Supervisor to oversee the daily operations, logistics, and staff of campus shuttles. The Transportation Supervisor manages a team of 10‑15 Shuttle Drivers.

• Oversee the daily operations of fleet vehicles, drivers, and logistics to ensure safe, efficient, and compliant transportation services.
• Operate the Ram Express Shuttle on a prescribed route with timed stops throughout the WSSU campus, picking up and discharging passengers.
• Accurately maintain standard mileage, passenger, and/or daily count records.
• Manage shuttle schedules and supervise individuals in a professional manner.
• Keep vehicles and equipment clean, check and maintain proper fluid levels in all vehicles.
• Complete pre‑ and post‑trip checklists to ensure vehicle and passenger safety.
• Ensure that bus boarding and alighting areas are safe by making requests to Facilities for necessary lighting improvements, replacements, or repairs.
• Identify routine and breakdown maintenance issues with buses and ensure that repairs are made.
• Maintain thorough and current knowledge of all federal, state, local, and university regulations and policies applicable to Ram Shuttle services.
• Manage required drug and alcohol testing programs.
• Investigate accidents, identify root causes, and implement corrective actions.
• Perform regular vehicle inspections and maintain vehicle inspection schedules.
• Train, or coordinate training on topics such as emergency response and vehicle evacuation.
• Maintain accurate records of training, certifications, and compliance inspections.
• Lead by example, fostering a positive safety culture and enforcing company safety policies.
• Develop plans for vehicle fires, breakdowns, and accidents.
• Act as the primary point of contact for clients, addressing inquiries, concerns, and complaints with a customer‑first approach.
• Track services in real‑time, notifying customers immediately of delays or service issues.
• Monitor Passio Go! reporting and review driver performance data to ensure service quality.
• Convey clear, concise instructions to drivers and management.
• Mediate disputes between staff and resolve customer complaints professionally.
• Problem‑solve time‑sensitive issues and make decisions to handle unexpected issues such as breakdowns, accidents, or routing delays.
• Monitor employee performance, set goals, provide constructive feedback, and mentor staff.
• Conduct morning meetings, safety briefings, and training sessions.
• Document incidents accurately for compliance and safety investigations.
• Provide clear, actionable instructions, particularly in high‑stakes or emergency situations.
• Tailor communication styles to different audiences, including drivers, parents, or corporate management.
• Handle tense situations, such as student discipline or delivery delays, with patience and courtesy.

• High school diploma or equivalent and five years of directly related experience or an equivalent combination of training and directly related experience.
• Bachelor’s degree (preferred).
• 5‑6 years of logistics or driving experience (preferred).
• Strong communication and problem‑solving skills (preferred).
• Thorough knowledge of DOT/FMCSA regulations and logistics technology (preferred).
• Demonstrated leadership abilities (preferred).
• A valid Commercial Driver’s License (Class A or
  
  B) with a Passenger (P) endorsement.
• Valid U.S. Driver’s License required.

State salary range: $43,239 – $93,198. Internal salary range: $43,239 – $54,000.