Front Desk Overnight Supervisor

Front Desk Overnight Supervisor

Join the team at The Grove Resort & Water Park Orlando, where every day is an adventure! Located just six miles from Walt Disney World® Theme Parks, we offer an exciting workplace where employees create unforgettable guest experiences. Our resort features 787 condo-style rooms, complimentary access to the award-winning Surfari Water Park, daily transportation to Orlando's top attractions, 6,000 square feet of meeting space, and serene activities at Lake Austin Pier.

Guests also enjoy dining options like Valencia Restaurant, Longboard Restaurant, and Alfresco Market.

Our latest addition, The Terraces at The Grove, brings a modern, adult-centric retreat to our resort. Overlooking Lake Austin, this exclusive property boasts 160 rooms, a private pool with cabanas, a poolside bar (DYVE), a fire pit seating area, a gym, and BYTE, a grab-and-go market. Employees at The Grove enjoy working in a collaborative environment where they help create unforgettable memories for our guests while taking advantage of career growth opportunities in the heart of Orlando's vibrant hospitality industry.

If you're ready to work in an inspiring, energetic setting with an amazing team, we'd love to hear from you! Join us and make every day extraordinary!

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more!

Join our dynamic Front Office TEAM and play a vital role in delivering an exceptional overnight guest experience! The Front Desk Overnight Supervisor oversees all overnight front desk operations, ensuring smooth check-ins and check-outs, accurate night audit procedures, guest safety, and timely resolution of guest requests and concerns. This role supports the Front Office team by monitoring property activity, coordinating with security and other departments, and maintaining service standards throughout the night.

We value professionalism, attention to detail, and warm guest interactions, ensuring every guest feels safe, welcomed, and cared for at all times. If you're committed to excellence, thrive in a fast-paced hospitality environment, and excel in independent decision-making during overnight hours, we want you on our team.

Essential Job Functions:

• Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct guest service representatives in details of work. Observe performance and encourage improvement.
• Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions.
• Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing keys, certificates, coupons and refreshment center keys as appropriate. Close out guest accounts at time of check out.

In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
• Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash make change and balance an assigned house bank. Accept and record vouchers, traveler checks and other forms of payment. Perform accurate…