Part-Time Staff Assistant ; CSR - Airport

Job Title

Part-Time Staff Assistant I (CSR I - Airport)

Provide front desk customer service at the airport FBO, handle billing for fueling operations, facility fees, and overnight tie‑downs, maintain fuel records, and perform general clerical and administrative duties.

• Perform routine clerical and administrative functions such as typing, data entry, organizing, and maintaining paper and electronic files.
• Handle billing for fueling operations, facility fees, and overnight tie‑downs.
• Provide front desk customer service to pilots, passengers, and visitors—assisting with inquiries, fueling requests, ground transportation coordination, and other related services.
• Offer customer service over the phone, in person, and electronically.
• Set up and maintain files; retrieve and assemble information for supervisors.
• Perform other financial processing work as required.
• Operate office equipment including scanner, photocopier, and computer with accompanying software.
• Operate a vehicle to travel to various locations to perform work, transport or retrieve goods, and complete errands as directed.
• Coordinate issuance and maintenance of Airport Identification and Security Cards.
• Maintain fuel records and review quality control documents to ensure compliance with company and regulatory standards.
• Ensure a professional, courteous, and safe environment for all airport customers and staff.
• Work a flexible schedule as needed.

• Knowledge of business English, spelling, punctuation, arithmetic, and standard office practices.
• Experience with billing and invoicing for fueling operations, facility fees, and overnight tie‑downs.
• Front desk customer service experience in an airport/FBO setting.
• Ability to manage multiple administrative and financial tasks efficiently.
• Proficient in preparing documents and spreadsheets.
• Strong organizational skills and flexibility to work varied schedules, including weekends and holidays.
• Excellent verbal and written communication skills.
• Type at a competent speed and with accuracy.

• Graduation from an accredited high school or possession of an acceptable equivalency diploma.
• One year of experience in performing administrative/clerical work.

• Possession of a valid Florida driver’s license with a good driving record as determined by the City of Winter Haven.
• Negative test for non‑prescribed controlled substances verified by a laboratory approved by the City of Winter Haven.

• Must possess the physical ability, strength, and flexibility to perform the job functions in the work environment.
• Reasonable accommodations will be made for otherwise qualified individuals with a disability.

This employer is an Equal Employment Opportunity Employer and a drug‑free workplace.