Account Services Coordinator

The South State story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At South State, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

This position is responsible for, but not limited to, assisting in the performing community association account services functions. These include planning inputs, reporting inputs, quota setting and management, and service process optimization.

• Coordinates account services: opening/closing/rate change and otherwise account maintenance processes used within the sales organization for large and top designated relationships or as otherwise needed
• Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the service organization's account servicing efforts; as needed, coordinates service activities with other association banking functions
• Works to ensure all sales organization objectives are assigned in a timely fashion
• Proactively identifies opportunities for sales and or service process improvement. Works closely with Association Banking Account Service Manager to inspect service process quality and prioritize opportunities for improvement.
• Assists sales management in understanding process bottlenecks and inconsistencies in the service team. Facilitates an organization of continuous process improvement
• Implements enabling technologies, including CRM, to field sales teams. Monitors the assigned sales organization's compliance with required standards for maintaining CRM data. Works closely with sales management to optimize the effectiveness of the service team's technology investments
• Participates in training and cross-training delivery to other teammates
• Provide input to senior leadership in the development and administration of service incentive compensation programs
• Builds peer support and strong internal-company relationships with other key management personnel
• Ensure that the Bank's policies and procedures, code of conduct, and regulatory guidelines are strictly complied with
• Assist with all bank auditing procedures and attestation efforts
• Assist with reporting or adhoc analysis for the association banking division
• Attendance in a regular service call to keep the team updated on bank initiatives, policies, and in general keeping of team culture
• Assist with onboarding new clients and help clients with their software conversions and participate in critical path method tracking project scheduling
• Coordinate with Treasury Management for shared products/solutions as necessary
• Be involved in performing marketing endeavors/efforts
• Continuously update skills by participating in professional training
• Seek opportunities to improve skills through cross-training offered by the Bank
• All other tasks, responsibilities or duties, as directed by management

• Must be able to prepare documents and compose business letters and memorandums
• Must have strong communication skills characterized by excellent writing and speaking skills
• Proficient with general office machines and programs to include Microsoft Office Word, Excel, Outlook, and other software that might be utilized in the department
• Ability to use the computer efficiently and the capacity to learn new software programs as they are rolled out by the Bank
• Must have good knowledge of business English, including spelling and punctuation
• Must possess basic English language skills in order to write and speak clearly, and effectively with coworkers and customers
• Must be well-organized, accurate, and attentive to detail
• Must be cooperative and willing to assist coworkers and customers on a regular basis
• Must have effective…