Issue Management Sr Analyst

The South State story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At South State, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

The Issue Management Senior Analyst supports the execution and continuous improvement of the Enterprise Issue Management Program (IMP). This role is the primary point of contact for all issue management related activities, responsible for program adherence, governance, and execution, as well as tactical deployment within the Archer system.

This role provides oversight throughout the issue lifecycle, including identification, classification, root cause analysis, corrective action planning, validation, remediation, reporting, and escalation of issues across all business units and source groups. The analyst collaborates with first line business operations and risk roles, second line risk functions, and other stakeholders to maintain data integrity within Archer and support enterprise‑level reporting and promote consistent issue management practices across the organization.

• Support consistent intake, classification, tracking, and reporting of issues arising from regulatory exams, internal audit, compliance testing, risk assessments, and business self‑identification.
• Track issue records from intake through validation, in partnership with issue owners, first line risk and business unit management, and second and third line risk functions.

• Support maintenance of issue management procedures, standards, templates, job aids, and system guidance to promote consistent execution across the enterprise.
• Partner with Business Risk Leaders (BRL's) and business unit leadership to apply consistent issue management standards and maintain timely updates to issue records.
• Provide guidance on Archer workflows and documentation expectations.
• Support training and awareness efforts related to the Issue Management Program awareness for issue owners/BRLs.

• Apply and challenge issue classification, severity, root cause, source, and risk rating criteria to promote consistent enterprise‑level issue reporting and escalation.
• Monitor timely closure of issues and corrective actions, confirming documentation meets internal standards to support sustainability and validation requirements.
• Maintain accurate and complete data in Archer.

• Support the development and maintenance of Archer and Power BI dashboards, reporting logic, data feeds, and report templates used for enterprise issue management reporting.

• Monitor aging, overdue items, extension requests, and missed milestones, coordinate escalation of delayed, systemic, regulatory, or high‑risk issues through established governance routines.
• Prepare issue status reports, trend analyses, and governance reports for senior leadership and risk committees.

• Partner with Archer administrators and technology teams on workflow enhancements, data field changes, reporting requirements, user acceptance testing, and defect resolution.

It is the responsibility of this role to take ownership of all tasks and challenges that they encounter in the operation of their assigned position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor of Arts or Science in Finance/Accounting, Business, or related field

• 5+ years of experience with previous Risk Management and/or Internal Audit experience in banking…