Inside Sales Customer Service Representative

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Employee discounts
• Free uniforms
• Paid time off
• Training & development

Fence Direct is a fast-growing, customer-focused fencing company known for delivering high-quality products and exceptional service. As we continue expanding, we are looking for a driven and detail-oriented Inside Sales & Customer Service Representative to support our Winter Haven operations.

This role is the front line of our customer experience. You will be responsible for handling inbound leads, supporting the sales pipeline, and ensuring customers receive timely, accurate, and professional service from first contact through project completion.

• Manage inbound calls, emails, and online leads with urgency and professionalism
• Qualify leads and schedule appointments for outside sales representatives
• Maintain accurate records in Housecall Pro (CRM) including notes, follow-ups, and job status updates
• Prepare and send estimates, proposals, and customer communications
• Follow up on open quotes and pending jobs to drive conversion
• Coordinate with operations, permitting, and sales teams to ensure smooth job flow
• Provide customers with updates regarding scheduling, permits, and project timelines
• Support contract processing and documentation accuracy
• Deliver a high level of customer service aligned with company standards

• 1–3 years of customer service and/or inside sales experience
• Strong communication skills (phone, email, and in-person)
• Bilingual (English/Spanish) preferred
• Experience with CRM systems (Housecall Pro preferred)
• Highly organized with strong attention to detail
• Ability to multitask in a fast-paced environment
• Problem-solving mindset with a customer-first approach

• Competitive hourly pay (based on experience)
• Performance-based incentives
• Paid Time Off (PTO)
• 401(k) options
• Growth and advancement opportunities within the company

• Be part of a growing company with strong leadership and vision
• Clear processes and systems to support your success
• Opportunity to grow within sales, operations, or leadership roles
• Team-oriented environment with accountability and support

If you are motivated, organized, and passionate about delivering excellent customer service while supporting a high-performing sales team, we want to hear from you.