Guest Excellence Advisor

Do you love helping people and creating memorable experiences? As a Customer Service Representative at LEGOLAND® Florida Resort, you’ll be the friendly voice our guests connect with when planning their fun. You’ll support guests through phone, email, and web chat—handling bookings, answering questions, processing payments, and helping families get excited for their visit!

The ideal candidate brings at least 6 months of call center experience and 6 months of web or live chat experience, has open availability and is able to work scheduled shifts between 9:00 AM and 8:00 PM. This role is scheduled 5 days out of 7, including weekends and/or holidays, based on business needs.

• Deliver a “BEST IN CLASS” Guest Excellence experience via phone, email, and web chat

• Assist guests with bookings, payments, and questions for Merlin attractions and Resort Hotels

• Upsell products and offer great alternatives when plans change

• Accurately document guest details and follow all policies and procedures

• Help resolve concerns with patience, positivity, and problem-solving skills

• Work closely with a fun, fast-paced team to meet guest service and sales goals

• 18 years or older

• At least 6 months of call center experience and 6 months of web/live chat experience

• Friendly, confident communicator with strong customer service skills

• Comfortable using multiple computer systems and processing payments securely

• Organized, detail-oriented, and able to thrive in a fast-paced environment

• Flexible availability to work 5 days out of 7, including evenings and weekends

• Great time management abilities.