Client Services Coordinator | Day shift

Job Overview

The Client Service Coordinator (CSC) is responsible for providing clients with a high quality, professional client experience. The CSC acts as a liaison between the client and Saddle Creek, assisting the client on all issues, answering questions, investigating and resolving a wide array of client questions and concerns using a variety of systems and offering solutions in a positive manner.

• Weekly pay with skill pay and shift differentials
• Benefits package including medical, dental, vision and medical reimbursement
• Medical employee‑only premium less than $10/week with wellness discounts
• HSA with annual employer contribution
• Weekly 401(k) match
• Vacation immediately upon hire
• 8 holidays per calendar year
• Personal time after 90 days
• EAP and identity theft protection
• Tuition reimbursement
• Company paid life insurance and short term disability

• Communicates with the customer verbally and in writing with a professional and positive attitude
• Support client relationship by becoming an extension of our client's business
• Build strong rapport with partners, managing relationships, setting expectations and status communication
• Assist clients with questions, offer solutions, research issues and provide status updates
• Enter, review, coordinate and track progress in all client‑requested enhancements and issue tracking
• Proactively identify process improvements that enhance the client experience and streamline operations
• Maintain service reports that are shared with the client and give visibility into volumes, SLAs, etc.
• Participates and presents on client meetings as needed
• Communicates client‑requested projects with the operation (Kitting, Receiving, etc.)
• Coordinates and provides professional communication with clients, client’s retailers, and SCLS vendors
• Supports parcel requests and issues from carrier or client and escalates as needed
• Oversees CRM and dispatches tickets appropriately
• Supports new client implementations/enhancements as needed
• Ability to navigate warehouse systems as needed for client requests

• Preferred:
  Associates’ Degree; must have at least six (6) months of experience in a customer service role
• High School Diploma or GED required
• Experience with working with a warehouse management system (WMS) is preferred
• Excellent communication both verbally and in writing, especially through e‑mail and over the phone
• Strong interpersonal skills
• Comfortable presenting in front of others
• Good problem‑solving and prioritizing skills
• Ability to effectively manage and resolve conflict
• Attention to detail to prepare and maintain accurate records and reports
• Ability to follow both written and verbal instructions
• Technology savvy; proficiency with Microsoft Outlook, Word, Excel, and knowledge of PowerPoint preferred
• Comfortable working in both office and warehouse environments with wide temperature ranges

Saddle Creek is an Equal Opportunity employer and an affirmative action employer, as required by law. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding and related medical conditions), mental or physical disability, medical condition, military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders.

View the EEO poster here. View the E-Verify Posting here. Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e‑mail to Disability. and let us know your contact information and the nature of your request.