Customer Service Representative - Winter Haven, FL

Job Summary

The Customer Service Representative I (CSR I) is an entry‑level role that supports the ADM Nutrition Customer Service organization. The CSR I manages the customer order fulfillment process from order entry to delivery and reports to the Customer Service Manager at the Winter Haven, FL facility.

As part of a leading nutrition company, the CSR I works closely with Sales, Supply Chain, Operations, and Shipping teams to deliver an industry‑leading customer experience.

• Serve as the main point of contact for assigned customers.
• Answer customer inquiries via email and phone.
• Resolve credit hold issues.

• Process new and revised purchase orders in a timely manner.
• Provide timely order acknowledgements and shipment status updates to customers.
• Proactively identify and resolve order issues, track shipments, and expedite orders as needed.
• Issue proper documentation for all shipments.

• Collaborate with cross‑functional support teams to resolve product issues and customer complaints.

• Positive attitude with a strong customer‑service orientation.
• Establish and maintain positive relationships with customers.
• Team‑oriented with a willingness to collaborate in a fast‑paced environment.
• Clear verbal and written communication skills.
• Strong problem‑solving and critical‑thinking abilities.
• Time‑management skills and the ability to multi‑task.
• Moderate computer skills, including Microsoft Office, Salesforce, and ERP systems.
• Willingness to learn, help others, and adapt to change.

• High School Diploma; a college degree is preferred but not required.
• Position requires prolonged sitting and keyboard use.

• Medical, Rx, dental, vision, and wellness center or gym reimbursement.
• Financial wellness: flexible spending accounts, health savings account, 401(k) with matching, cash balance plan, employee stock purchasing program, life insurance, disability, workers’ compensation, legal assistance, identity theft protection.
• Mental and social wellness:
  Employee Assistance Program, Employee Resource Groups, Colleague Giving Programs.
• Paid time off, paid holidays, adoption assistance, paid maternity and parental leave.
• Tuition assistance and company‑sponsored training and development.

Benefits may vary for bargained locations; confirm eligibility with your recruiter.

The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, language, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

Employment is at‑will. Base pay ranges from $37,300.00 to $60,000.00, and overtime pay is provided for qualifying hours.