Customer Service Representative - Winter Haven, FL

Customer Service Representative I - Winter Haven, FL

The Customer Service Representative I (CSR I) position is an entry level role for individuals beginning their Customer Service career. The CSR I is part of the ADM Nutrition Customer Service organization, which is responsible for managing the customer order fulfillment process from order entry to delivery. This role reports to the Customer Service Manager at the Winter Haven, FL facility.

As one of the world's largest nutrition companies, ADM unlocks the power of nature to provide ingredients and solutions for foods, beverages and supplements for people all around the world. The CSR I position plays a critical part in this process by working closely with Sales, Supply Chain, Operations, and Shipping teams to provide an industry leading customer experience.

• Serve as the main point of contact for assigned customers.
• Answer customer inquiries via email and phone.
• Resolve credit hold issues.

• Process new and revised purchase orders in a timely manner.
• Provide timely order acknowledgements and shipment status updates to customers.
• Proactively identify and resolve order issues, track shipments, and expedite orders as needed.
• Issue proper documentation for all shipments.

• Collaborate with cross functional support teams to resolve product issues and customer complaints.

• Positive attitude with a strong customer service orientation.
• Establish and maintain positive relationships with customers.
• Team-oriented with a willingness to collaborate in a fast-paced environment.
• Ability to hear and speak clearly; read, comprehend, and communicate, orally and in written form.
• Strong problem-solving and critical thinking abilities.
• Strong verbal and written communication skills.
• Time management skills and the ability to multi-task.
• Moderate computer skills, including information processing, communicating internally and externally via email, and using business systems such as Microsoft Office, Salesforce, and ERPs.
• Willingness to learn, help others, and flexibility to adapt to change.

• High School Diploma;
  College degree is preferred but not required.
• Position requires sitting for prolonged periods of time and operating a keyboard.

Excited about this role but don't think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings. ADM requires the successful completion of a background check.