Bilingual Customer Service Representative

GEICO is seeking a Bilingual Customer Service Representative to support our auto and property insurance customers in both English and Spanish. In this role, you will handle inbound calls, answer questions about policies, billing, and claims, and provide clear, empathetic guidance that reflects GEICO's commitment to exceptional service. You'll use multiple systems to research accounts, document interactions, and ensure accurate updates while meeting quality, productivity, and compliance standards.

Working in GEICO's performance-driven, inclusive culture, you'll receive thorough training, ongoing coaching, and opportunities for career growth in insurance, analytics, and customer service. Ideal candidates bring strong bilingual communication skills, comfort in a fast-paced contact center, and a passion for helping customers navigate important insurance decisions.