Customer Service Representative
Job in
Winter Haven, Polk County, Florida, 33884, USA
Listed on 2026-09-27
Listing for:
ExecuSource, Inc.
Full Time
position Listed on 2026-09-27
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Call Center / Support
Job Description & How to Apply Below
Customer Service Representative
Location:
Winter Haven, FL
Salary: $50k - $58k
Our client seeks a Customer Service Representative who will serve as the primary point of contact for customers, delivering prompt and proactive service.
What you’ll be doing :- Serve as the primary contact for customer freight requests via phone and email.
- Enter and update load information and customer notes in the AS400 system.
- Monitor loads and provide timely pickup, in-transit, and delivery updates.
- Coordinate with load planners, driver managers, and tank wash locations to meet customer requirements.
- Proactively resolve service issues and escal when appropriate.
- High School Diploma or GED
- 2+ years of customer service experience (transportation, 3PL, or food-grade tanker experience a plus)
- Proficiency with Microsoft Office and AS400
- Strong communication, organization, and problem-solving skills
- Flexibility to work varying shifts, including evenings, nights, and weekends
- Health Insurance
:
Medical, dental, and vision coverage. - Retirement Plans
: 401(k) with company matching. - Paid Time Off
: PTO to rest and recharge. - Professional Development
:
On-the-job training to set you up for success.
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