Head Teller - 1st Street, Winter Haven

SUMMARY / OBJECTIVES

A Head Teller has the responsibility to take ownership of all tasks and challenges that they encounter in the operation of their assigned position.

• Serves customers quickly, accurately, efficiently, and confidentially according to the South State Bank Service Standards.
• Knows and understands the products and services offered by the Bank, including facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service offered.
• Identifies customer needs and expectations by listening for clues.
• Seeks opportunities to expand customer relationships by making referrals as outlined in the goals for this position.
• Presents a neat and professional personal appearance, in accordance with bank policy.
• Ensures compliance with all banking regulations, including RegulationCC and Bank Secrecy Act.
• Develops a strong understanding of customer‑facing technology and can discuss and enroll customers in self‑service options.
• Performs teller duties: processes transactions for savings, checking, and loan accounts; maintains a neat and orderly work area; assists in guiding and training new tellers; allows customers access to safe deposit boxes; cashes checks and processes savings withdrawals within assigned limits and prescribed procedures; sells certified checks within assigned limits; balances transactions daily; may service/balance ATM; may utilize the branch capture system.
• Follows policies and procedures to minimize operational errors and maintain proper workflow.
• Follows the branch’s security and audit procedures and understands the function and operation of security devices.
• Ensures branch records, reports, and other correspondence resulting from customer development attempts are correct, timely, and properly distributed.
• Provides leadership by setting an example for the staff to follow.
• Personifies good customer relations and effective selling and cross‑selling in contacts with customers.
• Exemplifies the expectation of all staff members through actions and attitude.
• May supervise designated staff members in their daily performance of assigned tasks, impacting decisions on personnel regarding employment, performance ratings, promotions, salary, transfers, and termination.
• May resolve routine personnel problems.
• Holds relevant certifications and/or knowledge as required.

• Minimum of 5 years’ experience or demonstrated expertise and quality performance in all levels of teller job function and demonstrated leadership skills.
• Additional responsibilities include branch operational responsibilities such as vault and cash management duties and potentially supervising a staff of tellers.
• Typically deployed in branches with 5+ teller FTEs.

• Branch operational responsibilities including vault and cash management duties; supervises a staff of tellers.

• Education:
  
  High School diploma or equivalent.
• Experience:
  
  Cash handling, sales, customer service; previous banking experience preferred.
• Specific knowledge:
  Good interpersonal skills, good computer skills, ability to read, write, speak, and understand English.

• The South State Way
• New Team Member Orientation
• Teller Foundations
• All assigned Regulatory Compliance Training
• Acknowledgement of all policies through Docu Sign as assigned
• Additional training may be required dependent upon experience.

Must be able to lift up to 50 pounds and stand/sit for long periods; effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.

Position most likely in an open lobby area with an individual workstation, located inside a cooled and heated facility.

Travel may be required.

1101 First Street South, Winter Haven, Florida 33880.

Equal Opportunity Employer, including disabled/veterans.