Senior Registered Client Service Associate

Position Summary

Senior Registered Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs) / Private Wealth Advisor(s) (PWAs) / teams on a daily basis. Through regular interactions with clients, individuals in this role build trusted relationships. Leading with a client‑first mindset, a successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs.

Client Support

• Support the FA/PWA/team in cultivating and enhancing new and existing client relationships.
• Execute money movement transactions at the request of the client and/or FA/PWA/team.
• Answer general non‑investment related questions concerning client accounts, including relaying stock positions and providing account balances.
• Enter profile information or pre‑fill account documentation on client accounts and/or documents in a clerical capacity at the direction of the client and/or FA/PWA/team.
• Educate or enroll clients in digital tools (e.g., MSOnline, eSign, eAuthorization).
• Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity at the direction of the client and/or FA/PWA/team.
• Provide existing clients with details around their account information (e.g., investment objectives, risk tolerance). Accept or enter unsolicited orders or solicited orders in a clerical capacity at the direction of the FA/PWA/team.
• Support the FAs/PWAs/teams’ marketing strategy (e.g., website maintenance).
• Assist FAs/PWAs/teams in delivering against their business plan and client service model.
• Remain current on all policies, procedures, and new platforms.
• Participate in firm initiatives (e.g., training or education programs), special projects and/or other duties directed by local management.

Administrative Support

• Answer inbound phone calls or make outbound calls with updates on service requests.
• Manage the calendar including coordinating meetings or events with logistics such as material prep.
• Maintain travel itineraries, prepare expense reports and manage the reimbursement process.
• Assist with general in‑office support functions such as copying, filing and scanning documentation.
• Prepare and submit expense reports for processing at the direction of the FA/PWA.

• High School Diploma/Equivalency; college degree preferred.
• Active Series7 (GS) and Series
  66 (AG/RA) or Series
  63 (AG) and Series
  65 (RA).
• At least five years of industry experience required.
• Demonstrated strong performance in current role for the prior two years, if applicable.
• Knowledge of financial services products, including equities, bonds, options, mutual funds, annuities, insurance and managed accounts.
• Detail‑oriented with superior organizational skills and ability to prioritize.
• Advanced Microsoft Office skills (Word, Excel, Outlook, PowerPoint).
• Exceptional writing, interpersonal and client service skills.
• Strong time‑management skills.
• Team player with ability to collaborate with others.
• Ability to work in a fast‑paced, evolving environment; adaptable and multitasking.
• Goal‑oriented, self‑motivated and results‑driven.

Reports to:

Business Service Officer

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed and advanced based on their skills and talents.