Front Desk, Healthcare

We are seeking a dedicated and skilled front desk staff to join our healthcare team. This is a multi-location position serving our Polk County locations and surrounding areas. Flexibility and the ability to travel between locations as needed are essential requirements of this role. The ideal candidate will possess a strong background in patient care with experience in various medical settings.

This role is essential in providing high-quality care to patients while ensuring smooth operations within the clinic.

• Assure the readiness of the reception area of each working day; open the building at the designated time and have all front desk activities fully operational at the start of business hours.
• Greet patients and agency visitors in a pleasant, helpful manner and announce them appropriately.
• Register patients according to office protocols.
• Keep patient appointments on schedule by notifying the provider of the patient’s arrival; reminding provider of service delays.
• Provide general administrative and clerical support, such as maintaining faxes.
• Determine the financial status of patients and their insurance eligibility; collect co-pays before they see a Provider.
• Assist patients in accurately completing appropriate forms and document all information according to office protocols.
• Collect fees according to office protocols; prepare and balance daily financial registers, and submit all forms and fees to the billing department.
• Schedule patient appointments - Optimize patient’s satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Maintain forms and office supplies required for front desk operations.
• Maintains patient files and retrieves files for scheduled appointments; files all patient data upon receipt of information; prepares file labels.

Job Type: Full-time

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

In person