Clinical Care Coordinator

Florida Dermatology and Skin Cancer Centers is seeking a compassionate, patient-focused Clinical Care Coordinator to join our team. This position plays a vital role in ensuring patients receive exceptional care from diagnosis through treatment by serving as a key point of communication and support.

This job can be performed out of our Winter Haven and Lake Wales locations

• Verify insurance eligibility, benefits, and estimate patient out-of-pocket expenses.
• Obtain prior authorizations for procedures and treatments.
• Communicate biopsy, pathology, and test results to patients as directed by providers.
• Explain diagnoses, treatment plans, procedures, and what patients can expect during their visit.
• Schedule procedures and follow-up appointments.
• Coordinate referrals to outside specialists when needed.
• Communicate with patients through telephone calls, intramail, and Klara messaging.
• Utilize electronic medical records (EMR), Availity, insurance carrier websites, and other practice systems.
• Provide outstanding customer service with compassion, professionalism, and empathy.
• Collaborate effectively with providers and team members.
• Participate in cross-training and assist in other areas of the practice as needed.
• Maintain accurate patient records and documentation.

• Minimum of 1 year of medical office, clinical care, referral, authorization, or insurance verification experience required.
• Knowledge of medical insurance, benefits verification, and authorization processes preferred.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Ability to manage a high call volume while maintaining accuracy and professionalism.
• Experience with electronic medical records (EMR) and insurance portals preferred.
• Commitment to teamwork and patient-centered care.

Full-Time

• Monday through Friday
• 7:30 AM to 4:30 PM
• 30-minute lunch break

• Health Insurance
• Dental Insurance
• Vision Insurance
• Accrued Paid Time Off
• Paid Holidays
• 401(k) Retirement Plan

• Scrub uniforms are required and must be worn during work hours.
• Patient care is our highest priority.
• Must demonstrate compassion, professionalism, and exceptional customer service at all times.

If you are a motivated healthcare professional who enjoys h