Care Coordinator - Administrative

Care Coordinator (Admin) | Patient Care & Administrative Support

Location:

Winter Haven

Full-Time

Help Patients Heal. Make a Difference Every Day.

At Complete Care, healing begins long before treatment starts. Every patient deserves timely access to care, a compassionate experience, and a team committed to helping them recover with confidence. As a Care Coordinator (Admin), you'll play an essential role in creating a seamless patient journey by ensuring every interaction is welcoming, organized, and focused on helping patients move forward in their recovery.

As the first and often last person our patients interact with, you'll help coordinate care, remove barriers to treatment, and create an experience built on trust, communication, and exceptional service. Your work directly supports better outcomes for every patient who walks through our doors.

This is an excellent opportunity for someone beginning or growing a career in healthcare who enjoys helping people, thrives in a fast-paced environment, embraces continuous learning, and takes pride in making every interaction count.

If you're dependable, organized, compassionate, and energized by helping both patients and teammates succeed, we'd love to meet you.

• Welcome patients and create a positive first impression during every visit.
• Schedule, confirm, and coordinate appointments across multiple healthcare services to help patients stay on track with their care plans.
• Perform appointment reminders, compliance calls, and proactive outreach to support patient engagement and continuity of care.
• Collect and verify insurance and demographic information accurately to support efficient patient care and claims processing.
• Assist patients with questions regarding appointments, payments, and next steps in their recovery.
• Maintain complete and accurate documentation within the electronic medical record (EHR).
• Coordinate with providers and teammates to ensure every patient receives a seamless, well-coordinated experience.
• Support insurance authorization workflows and follow up on outstanding approvals to reduce delays in care.
• Help remove barriers to care by proactively identifying scheduling or authorization issues before they impact patients.
• Maintain an organized, professional front office while supporting efficient clinic operations.
• Continuously look for opportunities to improve workflows, enhance the patient experience, and support your team.

• Patient-Focused—You genuinely enjoy helping people and creating positive experiences.
• Calm—You remain composed and reassuring, even during busy clinic days.
• Reliable—Your team knows they can count on you to follow through on your commitments.
• Organized—You naturally keep schedules, priorities, and details on track.
• Accurate—You understand that every detail matters because every patient matters.
• Adaptable—You embrace change, enjoy learning new technology and processes, and are always looking for better ways to serve patients.
• Warm & Personable—You build trust through empathy, professionalism, and genuine care.
• A Strong Multitasker—You balance patient interactions, scheduling, documentation, and communication without sacrificing quality.
• Team-Oriented—You believe the best patient experiences happen when everyone works together.
• Accountable—You take ownership of your work, follow through on commitments, and hold yourself to a high standard of excellence.

• Medical Receptionist
• Patient Services Representative
• Front Desk Coordinator
• Medical Office Assistant
• Healthcare Administration
• Customer Service
• Scheduling

No healthcare experience? That's okay.

We provide comprehensive training for dependable, patient-centered individuals who demonstrate professionalism, adaptability, strong…