Front Desk Agent​/Night Audit

At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We believe in investing in our team’s development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success. We are committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees.

Join us in elevating hotel operations and maximizing profitability.

We are on the lookout for an enthusiastic Front Desk Agent to assist with guest service operations at the Winter Haven Holiday Inn! We are seeking candidates with a flexible schedule and availability to cover various shifts including morning (7am-3pm), evening (3pm-11pm), and overnight (11pm-7am). If you are committed to delivering outstanding guest service and hospitality, we are excited to hear from you!

Responsible for serving guests at the front desk while providing the highest level of service possible in an efficient, courteous, and professional manner.

• Perform guest registrations (check ins & check outs), room assignments, and special requests
• Knowledge of daily hotel operations, policies, procedures, and internal rules
• Knowledge of Brand’s operating systems and Brand’s customer loyalty programs
• Knowledge of guest rooms, locations, amenities, features, and all other services offered
• Knowledge of room rates, packages, discounts, and promotions
• Ensure proper credit when checking out guest(s) and handle late charges accordingly
• Knowledge of cash handling and bank procedures to check out all guest(s)
• Bank out at end of shift by following drop procedures
• Email daily reports to accounting office
• Answer phones, handle mail, and take messages
• Assist guests with problems and questions; ensure all guest problems are resolved
• Knowledge of the city, local area, and attractions
• Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry
• Know all emergency procedures and the proper action to take
• Operate safe deposit boxes
• Inspect conference rooms, common areas and public restrooms to ensure cleanliness
• Perform security walks of hotel
• Investigate and address noise/party issues
• Set up, prepare, and maintain breakfast area

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

• Strong computer software skills
• Excellent communication, both verbal and written
• Dependable and guest-focused
• Strong time management and problem‑solving skills

• 1‑2 years of hotel or customer service experience is a plus

Valid driver’s license and safe driving record – satisfactory criminal background screening required – professional references

This position doesn’t manage any staff members.

• Career development & training
• Paid time off
• Travel and hotel discounts
• 401(k) with company match
• Incentive programs
• And more!

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.

This position requires variable hours based on the needs of the hotel.

In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to…