Hotel Front Desk Associate - PT

Front Desk Office Associate

Become part of the magic at LEGOLAND® Florida Resort, where we create unforgettable experiences for families from around the world! We're looking for an enthusiastic and guest-focused Front Desk Office Associate to help bring our playful, energetic brand to life.

Candidates should ideally have 6 months to a year of front facing customer service.

Must be able to work a flexible schedule including evenings, weekends and holidays.

What you'll be doing…

• Welcome guests with a warm, friendly LEGOLAND® greeting and create a memorable first impression.
• Assist guests with check-in/check-out, questions, special requests, and concerns while delivering outstanding service.
• Accurately process payments, reservations, changes, and cancellations according to hotel policies.
• Handle incoming/outgoing calls through the PBX system with prompt, courteous communication.
• Work closely with guest services, housekeeping, engineering, and safety teams to meet guest needs.
• Multi-task in a fast-paced environment while keeping operations organized and on track.
• Maintain cash controls, balance your shift, and complete required cash drops.
• Support a fun, team-oriented environment built on respect, professionalism, and exceptional service.
• Protect guest and employee confidentiality and follow all policies and procedures.
• Assist with emergencies by contacting the proper personnel when needed.

Who we're looking for…

• High school diploma or GED (or equivalent education/experience) preferred
• 1 year of hotel front office experience preferred (not required)
• Experience with hotel property management systems or similar platforms preferred
• Ability to speak and write English clearly and fluently
• Strong customer service skills with a professional demeanor
• Effective verbal and written communication skills
• Proven conflict resolution abilities
• Leadership skills that support team and business improvement initiatives
• Ability to stand for sustained periods of time to attend on-site meetings, perform paperwork activities.
• Must be able to work a flexible schedule including evenings, weekends and holidays.

USD $14.25/Hr.