Front Desk Associate - Overnight - Part Time Winter Haven

What you'll bring to the team Front Office Desk Associate — Be the Welcome!

Be the first smile, the helpful voice, and the friendly face that makes every stay feel special!

A great vacation starts the moment a guest walks through the door — and you’re a big part of that first impression.

As a Front Office Desk Associate, you’ll be at the heart of the resort experience, welcoming guests, helping make their stay seamless, and jumping in to solve problems when they arise. From check-in to check-out and everything in between, you’ll help create the kind of experience that makes guests want to come back.

If you love meeting people, thrive in a fast-paced environment, and can keep your cool while juggling multiple things at once,
this could be the perfect role for you!

You’ll be the friendly face guests can count on throughout their stay. You’ll:

• Welcome every guest with a genuinely warm and friendly arrival.

• Check guests in and out while making sure reservations, payments, special requests, and guest information are accurate.

• Create memorable guest service experiences by responding to questions, requests, concerns, and complaints with professionalism and care.

• Handle incoming calls and assist with outgoing calls through the resort’s phone system.

• Provide helpful information and assistance to guests and visitors.

• Assist with reservations, changes, cancellations, and other guest requests quickly and accurately.

• Work closely with Guest Services, Safety, Housekeeping, Engineering, and other teams to make sure guest needs are taken care of.

• Process guest payments accurately and according to hotel procedures.

• Maintain the safe while on duty and accurately document all transactions.

• Complete cash drops and ensure all required approvals and signatures are in place.

• Balance your shift accurately within the hotel’s property management system (PMS).

• Protect the confidentiality and privacy of our guests and team members.

• Help coordinate during emergencies such as fire, medical situations, or power/system failures by contacting the appropriate personnel.

• Bring forward ideas that could improve our products, services, technology, and guest experience.

• Help create a professional, positive, and fun environment for both guests and fellow team members.

You don’t have to know everything on day one.
We’re looking for someone who knows how to take care of people.

You’ll be a great fit if you are:

• Naturally friendly, approachable, and welcoming.

• A strong communicator who can listen and respond thoughtfully.

• Comfortable handling guest concerns and finding solutions.

• Organized and detail-oriented — especially when it comes to payments and guest information.

• Able to multitask and prioritize when things get busy.

• A team player who enjoys supporting coworkers.

• Professional while still bringing personality and positive energy to the guest experience.

• Calm, confident, and resourceful when challenges pop up.

• Someone who genuinely enjoys helping people have a great stay.

• 1 year of hotel front office experience is preferred, but not required.

• Experience with a hotel Property Management System (PMS) is a plus.

• High school diploma/GED or equivalent education and experience is preferred.

• Must be able to speak and write English clearly and fluently.

• Strong verbal and written communication skills are important.

• Conflict-resolution and leadership skills are a plus.

• A passion for improving the guest and team experience will take you far!

The Front Office can be a busy place — phones may be ringing, guests may have questions, a teammate may need assistance, and another guest may be arriving for check-in.

You’ll learn to keep all the plates spinning while…