Supervisor II, Warehouse Operations

Overview

The Warehouse Supervisor will lead a shift of warehouse staff for the new Chick‑fil‑A Supply Distribution Center (DC) in Winter Haven, FL. This individual, in collaboration with other leaders, will be responsible for executing safe and effective operations that meet the needs of the organization and its employees. Reporting directly to the Operations Manager, this person will lead a team dedicated to delivering exceptional customer service for Chick‑fil‑A restaurant Operators while ensuring safety and achievement of several critical key performance indicators (KPIs).

The Warehouse Supervisor will help drive the operations of the distribution center and will enable supply chain innovation unique to the food service industry. Most importantly, this person will lead in a way that supports Chick‑fil‑A’s vision and strategy while embodying the corporate purpose.

Chick‑fil‑A Supply®, a wholly owned subsidiary of Chick‑fil‑A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick‑fil‑A restaurants. Chick‑fil‑A Supply® ensures restaurants have the food and products they need through a seamless delivery experience that extends Chick‑fil‑A's culture of care. For more information, visit cfa‑

• Motivate, staff, schedule and support a dynamic team responsible for all inbound, outbound, inventory control and completing other warehouse tasks by creating workflow and eliminating waste in the operation
• Oversee daytime transportation operation performance to include audits and observations of routes, when required
• Serve as point of contact in the absence of senior leaders in the building
• Lead operational improvement and change management projects for the building, when required
• Drive Safety, Quality and Compliance activities daily as the primary business partner to the SQC site leader
• Support OPEX performance initiatives in partnership with Senior DC Leaders, COBE and other support groups
• Actively support and lead all process adherence activities, SOPA and compliance audits in the DC
• Support other distribution centers by traveling to other sites to support operational needs, when required
• Closely collaborate with leaders and team members to identify, analyze and resolve operational bottlenecks
• Monitor expenditure data and support budget management
• Recruit, train, and develop a strong team
• Mentor Supervisor I and Lead Warehouse Team Members
• Collaborate with cross‑functional teams regarding overall operations performance, identify and drive areas of improvement
• Collaborate with the warehouse ops manager regarding staff performance; identify and drive areas of improvement; and recognize team members’ outstanding performance
• Act as a liaison to Restaurant Services, balancing needs of the Operator with the capabilities of the operation
• Implement, manage, and improve distribution center operations
• Deliver high service levels to Operators and achieve key performance indicators (KPIs)
• Work closely with the DC Leadership Team, CFA Supply Services, and various business partners to ensure optimal alignment and collaboration
• Support the Chick‑fil‑A vision and strategy by building a culture that aligns with the Chick‑fil‑A Supply values of care, safety and excellence
• Embody and live out our Corporate Purpose through our words and actions
• Complete other activities as required

• High school degree or similar
• 5+ years of experience in warehouse leadership
• Demonstrated experience with and functional knowledge of food service distribution, including warehousing, operations (including Six Sigma and Lean), engineering standards, warehouse equipment, and performance metrics
• Working knowledge of innovations in supply chain and warehouse operations
• Knowledge of and ability to ensure compliance with general safety standards, quality specifications, and governmental requirements
• Ability to complete physically demanding work, including consistently lifting up to 60 pounds
• Ability to work a flexible schedule, including weekends, holidays, and rotating shifts
• Demonstrated ability to value both…