ATM & Cash Services Manager - Hybrid in Winter Haven, McKinney or Charleston

Summary

The ATM & Cash Services Manager provides strategic leadership and operational oversight for ATM, branch, and commercial cash management, including ATM fleet operations and service reliability. This role partners with cash vendors and internal stakeholders to optimize cash availability, reduce service interruptions, strengthen vendor accountability, and maintain operational controls that protect the Bank from financial, regulatory, and reputational risk. The manager leads process improvement, automation, reporting, and team development efforts to support efficient, compliant, and reliable cash operations.

• Lead branch, ATM, and commercial cash operations by ensuring secure, timely, and cost‑effective fulfillment of cash needs; optimizing cash levels; minimizing outages; managing emergency cash requests; and supporting strong cash forecasting and delivery efficiency.
• Lead and manage the Cash Services team, including direct oversight of the ATM Services Manager and Cash Services Specialists. Set goals, conduct regular one‑on‑one meetings and coaching, approve schedules and time, monitor production, coordinate training, and support hiring, performance management, and staff development.
• Serve as an escalation point and operational back‑up to ensure assigned ATM, branch cash, commercial cash, cash reconciliation, vendor, and service‑related tasks are completed timely and accurately.
• Provide management oversight for ATM service activities, including fleet performance, vendor coordination, issue escalation, operational controls, outage resolution, service monitoring, compliance support, reporting, and recommendations related to ATM placement, upgrades, replacements, and removals.
• Drive technology, reporting, automation, and process improvement initiatives that reduce manual work, improve system reliability, enhance reconciliation accuracy, strengthen vendor performance, and support measurable improvements in efficiency, controls, and customer impact.
• Take ownership of all tasks and challenges encountered in the operation of the assigned position.

Education Requirements
Bachelor’s degree in a related field preferred; equivalent banking operations, cash management, ATM operations, and leadership experience may be considered.

Minimum Experience
Minimum of five years of progressively responsible banking operations experience with a focus on cash services, cash optimization, ATM operations, vendor coordination, operational controls, or related risk management functions.
Minimum of three years of people leadership or management experience required, including responsibility for coaching, performance management, workload prioritization, and development of team members or direct‑report managers.
Experience managing third‑party vendor performance, service‑level expectations, issue escalation, invoice or claim review, and operational accountability.

Required annual compliance training, management and leadership training, information security training, SOX or internal control training as applicable, and system‑specific training for ATM and cash management related functions.

Demonstrates an understanding of ATM cash operations, ATM fleet service management, branch cash processes, cash vendor servicing, settlement activity, and operational control requirements.
Uses strong analytical, reporting, and root‑cause analysis skills to identify trends, reduce outages and exceptions, and support data‑driven decisions.
Communicates clearly and professionally with executive leadership, line‑of‑business partners, branch teams, vendors, auditors, risk partners, and cross‑functional stakeholders.
Leads teams through change by setting clear expectations, developing talent, encouraging collaboration, and supporting adoption of new tools, reporting, automation, and operational processes.
Manages through direct reports by providing direction, removing roadblocks, evaluating performance, and holding managers and team members accountable for service quality, controls, deadlines, and continuous improvement.
Maintains sound judgment, confidentiality,…