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Customer Services Representative

Job in Winter Haven, Polk County, Florida, 33884, USA
Listing for: Shapco Inc
Full Time position
Listed on 2026-07-26
Job specializations:
  • Sales
    Sales Administrator, Inside Sales
Salary/Wage Range or Industry Benchmark: 18 - 23 USD Hourly USD 18.00 23.00 HOUR
Job Description & How to Apply Below
Position: Customer Services Representative I

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Services Representative I

Full Time Admin Support Worker WINTER HAVEN, Winter Haven, FL, US

11 days ago Requisition

Salary Range: $18.00 To $23.00 Hourly

ROLE AND RESPONSIBILITIES:

The Customer Service Representative supports sales staff in maintaining and cultivating relationships, processing quotes and orders, and ensuring sales information is entered into the ERP/CRM systems timely and accurately.

The essential duties and responsibilities include, but are not limited to:

  • Maintain active communications with customers and co-workers regarding sales opportunities and status reports. Document communications within CRM.
  • Ensure project quotes or proposals are processed within the CRM in a timely manner while being professional, accurate and meeting customer specifications.
  • Verify customer-approved quotes are signed are accompanied with company terms and conditions.
  • Verify orders are processed timely and accurately within the ERP system.
  • Understanding and being familiar with fabricated ductile iron and pump product components, coatings, specifications, and industry standards.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • Minimum 2 years of sales experience and willingness to learn and receive instruction.
PREFERRED SKILLS
  • Familiarity of Microsoft Office products (Word, Excel, PowerPoint, Outlook).
  • Familiarity with ERP Software.
  • Strong communication skills with internal/external customers.
  • Strong attention to detail.
  • Strong problem-solving skills.
  • Strong organizational skills.
  • Punctual, reliable, and cooperative with others.
ADDITIONAL NOTES
  • Pre-employment drug testing shall be required.
  • All applicants shall be authorized to work in the U.S.
COMPENSATION AND BENEFITS
  • After 30 days of employment, employee is eligible for company benefits including medical, dental, vision, sick pay, vacation accruals, and 401(k). Sick pay and vacation accrual begin once employed.
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