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Customer Services Representative
Job in
Winter Haven, Polk County, Florida, 33884, USA
Listed on 2026-07-26
Listing for:
Shapco Inc
Full Time
position Listed on 2026-07-26
Job specializations:
-
Sales
Sales Administrator, Inside Sales
Job Description & How to Apply Below
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
Customer Services Representative IFull Time Admin Support Worker WINTER HAVEN, Winter Haven, FL, US
11 days ago Requisition
Salary Range: $18.00 To $23.00 Hourly
ROLE AND RESPONSIBILITIES:The Customer Service Representative supports sales staff in maintaining and cultivating relationships, processing quotes and orders, and ensuring sales information is entered into the ERP/CRM systems timely and accurately.
The essential duties and responsibilities include, but are not limited to:
- Maintain active communications with customers and co-workers regarding sales opportunities and status reports. Document communications within CRM.
- Ensure project quotes or proposals are processed within the CRM in a timely manner while being professional, accurate and meeting customer specifications.
- Verify customer-approved quotes are signed are accompanied with company terms and conditions.
- Verify orders are processed timely and accurately within the ERP system.
- Understanding and being familiar with fabricated ductile iron and pump product components, coatings, specifications, and industry standards.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Minimum 2 years of sales experience and willingness to learn and receive instruction.
- Familiarity of Microsoft Office products (Word, Excel, PowerPoint, Outlook).
- Familiarity with ERP Software.
- Strong communication skills with internal/external customers.
- Strong attention to detail.
- Strong problem-solving skills.
- Strong organizational skills.
- Punctual, reliable, and cooperative with others.
- Pre-employment drug testing shall be required.
- All applicants shall be authorized to work in the U.S.
- After 30 days of employment, employee is eligible for company benefits including medical, dental, vision, sick pay, vacation accruals, and 401(k). Sick pay and vacation accrual begin once employed.
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