Service Advisor

Service Advisor – Auburndale, FL

Are you looking to further develop your profession into a career? Are you driven by opportunity? Nextran Truck Centers is hiring! Our employees benefit from:
Career Paths
, Network of 30 Dealerships
, Disability Insurance
, Paid Time Off (2 weeks first year),
Nextran Paid Life Insurance
, Family Centered Values
, Medical and Dependent Care FSA
, 401(k) Retirement Plan with Match
, Company-Paid Holidays
, EAP
, Great Medical, Dental, & Vision Benefits
, Social Responsibility Opportunities
, 28+ Years of Industry Experience
, Professional Growth
.

Nextran is seeking a Service Advisor for our fast paced commercial truck repair center. The candidate will possess a strong technical background and excellent communication skills to effectively interact with customers and other employees.

• Ascertains Class 8 truck problems and services by listening to customers' descriptions.
• Conducts vehicle inspections.
• Checks vehicle maintenance records.
• Examines service schedules.
• Verifies warranty and service contract coverage by reviewing records and documents, and communicating the provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor.
• Calculates customer's payment, including deductibles.
• Prepares repair orders (ROs) by describing symptoms, problems, and causes discovered and the required repairs and services.
• Obtains customer’s approval signatures.
• Enters RO into the service database system.
• Maintains customer rapport by explaining estimates and expected return of the vehicle.
• Addresses questions and concerns that customers may have.
• Arranges towing and temporary transportation.
• Maintains records by documenting problems and planned corrective actions.
• Updates job knowledge by participating in educational opportunities and reading manufacturers' publications.
• Other duties, as assigned.

• Minimum three years of experience in the heavy-duty truck industry.
• Ability to solve problems and deal with various variables in situations with only limited resources.
• Ability to interpret multiple instructions furnished in written, oral, diagram, or schedule form.
• Customer/Client Focus.
• Time Management.
• Quality Focus.
  
  Attention to Detail.
• Strong Organizational Skills.
• Works well independently and with others.
• Strong interpersonal and communication skills.
• Computer proficiency:
  Microsoft 365, Outlook, Karmak, ASSIT.
• Bilingual:
  English & Spanish is a plus.

• Three years of related experience and/or training or equivalent combination of education and experience.
• Experience with Mack and/or Volvo Trucks preferred.

• Frequently walk, climb, and balance.
• Occasionally required to stand and sit for extended periods.
• Ability to climb in and out and park heavy-duty vehicles.

The physical demands and working conditions include walking, working in and around heavy-duty vehicles, and operating in a noisy environment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Essential duties and related qualifications may be changed as needed. Nextran Corporation is an Equal Employment Opportunity Employer and a Drug‑Free Workplace. We are a network of commercial truck dealerships committed to providing the best products and services through highly skilled associates who are focused on delivering the lowest life‑cycle cost to our customers. Spanning the Southeast and Midwest United States, we provide sales, parts, and service for several leading brands, including Mack, Volvo, Isuzu, GMC, Ford, Hino, and Kalmar.

EEO Employer.