Temp Processing Associate; On-site

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Full time

Exempt/Non Exempt:

Hourly

Position Description

Processes a variety of transactions related to the updating of membership and insurance contracts and other activities requiring special handling in accordance with standard guidelines and procedures. Updates database master records. Drafts correspondence and responds to telephone inquiries from auto clubs and other sources. May receive and process monies through cash terminals and may investigate debit and credit balances on various accounts, resulting in a reallocation or refund of monies to members.

Assists in the training of new employees. Follows internal processing guidelines to ensure compliance with established company policies and procedures. Participates in pilot programs and projects as assigned. Receives and processes cash payments; contacts participating auto clubs to correct receipt-cash discrepancies. Keys transactions, balances cash entries, and inputs changes into systems. Researches and adjusts account balances when misapplication/over payment of monies occurs.

Processes disputed charges, returned bank items, writes off service fees, extensions, etc. to correct balances and membership dues payment records. Maintains various records on customer accounts, analyzes data, and prepares reports as required. Analyzes and assists in the resolution of problems within assigned areas. Balances daily payment activity, prepares bank deposits, and completes cash and membership system batch processing for participating automobile clubs.

Corresponds with and responds to inquiries from member representatives of participating automobile clubs and other sources regarding dues, billing problems, and cancellations, and to obtain and verify payments, commissions, and other types of information. Performs other duties as assigned.

High School Diploma or equivalent

• Processing transactions and posting to appropriate accounts
• Investigating and resolving sometimes complex processing problems
• Performing mathematical calculations to include addition, subtraction, multiplication, division, and percentages
• Performing data entry duties and accurately maintaining a 6,000 keystroke per hour data entry rate (Data entry test will be required at time of interview)

• Systems inquiry, data entry, and usage of terminal or personal computer
• Basic business grammar and spelling
• Business processing procedures
• Work within time, productivity, and quality constraints
• Maintain accurate records, including accurate logging, coding, and verifying information
• Audit records and computer files
• Gather data and prepare reports
• Perform basic mathematical calculations, including addition, subtraction, multiplication, division, and percentages
• Compose routine correspondence, including letters and memos
• Use of the telephone regularly to receive and relay information
• Operate an adding machine or calculator
• Communicate effectively with others in a work environment and with the public
• Train less senior staff members in departmental procedures
• Willingness to rotate within the area as needed to perform various processing or cashiering functions and/or to complete training
• Ability to lift 30-50 Lbs.

• Utilizing software packages including word processing, spreadsheets and billing software
• PPS/POS cashiering system knowledge
• Inventory tracking
• Document retention knowledge
• International Driving Permit experience
• Legible Handwriting - strong writing skills for reporting/technical writing. (A writing sample will be required at time of interview)
• Phoning customers/members when there is a discrepancy in their IDP application processing

Hourly rates ranging at $14.42 to 16.02, depending on location.

Report to Tampa AOB: 9125 Henderson Road, Tampa, FL 33634

Works in a temperature-controlled office environment.

May require sitting for extended periods

May require stooping and bending in order to perform filing functions

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