Utility Billing Specialist , Ii

Description

GENERAL

PURPOSE:

The Utility Billing Specialist I and II performs routine and complex clerical and administrative duties for the City's Finance Department. Work includes daily processing of paperwork such as service work orders, meter readings, billing charges, and utility account adjustments as needed at the direction of the Utility Services Manager. This position is performed under close supervision – the incumbent is assigned duties according to specified procedures and receives detailed instructions;

work is reviewed frequently through conferences, post audits for results obtained, and adherence to established policies and procedures.

ESSENTIAL FUNCTIONS:

NOTE:

The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position or to reasonably accommodate individuals with disabilities. Additionally, specific essential functions will depend on the assigned area of utility billing as outlined below.

• Receive and review daily meter reading exception reports (e.g. unread, consumption, high‑low, leak detection, master route).
• Process, review, and edit meter readings using a variety of reports generated from the meter reading software (e.g. meter inventory corrections, readings, meter components, mismatched registers, and smart points).
• Process preliminary billing registers prior to submitting a daily update.
• Work with water distribution and the electric department regarding meter readings (e.g. research, establishment of proper readings); prepare appropriate service work orders for other departments upon request.
• Monitor special accounts (e.g. net meter, time of use).
• Process certain billing invoices (e.g. cancel re‑bill, multiple‑month bills).
• Review load factor on commercial accounts (e.g. general service, demand service).
• Perform other work as assigned.

• Reconcile daily utility balancing worksheet and update utility billing cash posting.
• Process certain invoices (Hydrant Meters, Duke Energy) for utility services.
• Enter utility account adjustments into the computer daily; review, balance, and post adjustments.
• Review Planning and Community Development Certificate of Occupancy notifications and verify appropriate utility services are active and billing.
• Review delinquent notice reports to determine if previous and current delinquent charges can be combined; update delinquent records in the computer and request notices to print.
• Receive non‑sufficient checks (NSF), research, and send out notification letters. Prepare corresponding journal entries for Finance to record.
• Assists with reviewing electric rate adjustments quarterly and utility service rates annually.
• Work with customer service, other departments, and the public regarding billed charges and adjustments (e.g. services, types of adjustments).
• Perform other work as assigned.

• Receive, process, and complete service work orders (e.g. meter sets, removals, exchanges, upgrades, downgrades, demolitions, and initial and final requests).
• Assist with assignments and duties for three other customer account specialist positions in their absence or as needed.
• Review and work with inactive balance reports monthly (e.g. transfer or refund credit and debit balances remaining on closed utility accounts).
• Monitor electric release and water, sewer, and fire line permit mailbox daily; prepare appropriate service work orders and verify appropriate utility services are active and billing.
• Monitor division's spreadsheet for tracking service addresses with water/electric service showing active without an order (OWO) after a field check, update information reported, and email report daily to appropriate divisions/call center.
• Work with customer service, other departments, and the public regarding billed services and service work orders.
• Work with daily cut list to verify and review accounts scheduled for disconnection (e.g. credit history, service work order, customer notes).
• Perform other work as assigned.

• General…