Recreation Associate PT- Tennis Center

Description

GENERAL

PURPOSE:

The Recreation Associate performs routine clerical and selling duties for the City's Parks and Recreation Department. This position accomplishes daily tasks supporting the operation of the assigned parks facility – primarily providing outstanding service to patrons and promoting sales of merchandise, memberships, and activities. Work is performed under close supervision – the incumbent is assigned duties according to specified procedures and receives detailed instructions;

work is checked frequently and is reviewed through observation and review of results achieved an accuracy of work assigned.

NOTE:

The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position or to reasonably accommodate individuals with disabilities. Essential functions vary depending on assigned facility and are outlined below:

• Provide outstanding customer service to tennis/golf patrons.
• Promote memberships, activities, and merchandise through social media, customer service, and merchandise selection, display and placement.
• Process transactions for sales of court fees, memberships, tournament participation, shop merchandise, and food and beverages; balance cash receipts; reconcile daily receipts and bank deposits.
• Coordinate and track court reservations.
• Post tournament and membership information; maintain schedule board; make and post announcements for special events.
• Assist in the planning and implementation of special events and recreational programs and activities.
• Perform inspections of facilities; check operation, condition, safety, sanitation, and security of equipment and facilities; open and close facilities.
• Maintain equipment inventory.
• Ensure adequate stocking of food and beverages, merchandise and cleaning supplies; maintain cleanliness of facilities including trash disposal.
• Ensure invoices are paid on time and keep all procurement card receipts and records.
• Prepare course usage, attendance, revenue, and membership statistics and reports.
• Perform other work as assigned.

• Answer incoming calls, mail, messages, work orders, and questions relating to department business; prioritize, organize, distribute, and dispatch information.
• Handle computer functions such as purchasing/receiving, work orders, labeling, scanning, and filing documents electronically; financial functions include: input and monitor payroll data, cash receipting and invoicing; information summaries; generating reports through automation system.
• Provide administrative support for Community Center.
• Input detailed entries such as activity registrations, amenity reservations, household account data, and point of sale transactions using industry standard reservations software.
• Serve as telephone and counter receptionist and substitute for the Administrative Coordinator in his/her absence.
• Provide program and event support when needed.
• Operate automated program and facility registration software; register customers for programs and rentals, collect fees, run reports, maintain user records, and verify data input.
• Perform other work as assigned.

• General knowledge of occupational hazards, safety rules, and practices of the work.
• General knowledge of departmental and municipal rules, regulations, policies, and procedures.
• General knowledge of the rules of the activities supported at the assigned facility.
• General knowledge of a wide range of recreational and athletic equipment and related facilities.
• General knowledge and experience in merchandising, including ordering, inventory, and reporting.
• General knowledge of principles and practices of cashiering, bookkeeping, and business arithmetic.
• Skill in the operation of modern office equipment, computers, and software, including Microsoft Office applications (Word, Excel, PowerPoint, etc.).
• Ability to provide customer service, resolve customer inquiries, and complaints.
• Ability to balance cash and check receipts.
• Ability to learn and master various software programs such as Rec Trac, CLASS, Main Trac.
• Ability to…