Branch Administrative Assistant

Cross Country Mortgage (CCM) is the nation's number one distributed retail mortgage lender, with more than 9,000 employees operating over 700 branches and serving all 50 states, D.C. and Puerto Rico.

The Branch Administrative Assistant is responsible for providing administrative support and handling various operational functions to ensure the branch operates efficiently. The role provides high‑level support to the Branch Manager, including calendar management, coordination of business meetings, email management, and business tracking. The assistant exercises independent judgment in resolving administrative needs and prioritizing multiple projects.

• Manage the team’s and branch manager’s calendar; schedule business meetings via Teams, Zoom, Outlook.
• Handle emails, letters, packages, phone calls and other correspondence.
• Arrange travel and reservations as needed.
• Write well‑organized, grammatically correct emails.
• Use spreadsheets and relational databases to keep management and teams informed of clients and deals.
• Conduct research, update databases/CRM, and track tasks for follow‑up.
• Support branch day‑to‑day operations, such as opening and tracking support tickets, resolving billing, and following up on outstanding documents.
• Assist with onboarding and off‑boarding procedures.
• Complete expense reports and reconcile receipts.
• Perform various personal administration tasks as required.
• Willing to cross‑train in various departments.

• High school diploma or equivalent.
• Previous banking, financial services, or mortgage experience preferred, but not required.
• Excellent communication, time‑management and organizational skills.
• Proficient in Microsoft Office.

This job description is intended to convey essential information about the scope of the job and is not an exhaustive list of qualifications, skills, duties or working conditions. Cross Country Mortgage, LLC supports equal employment opportunity for all qualified persons in compliance with applicable federal, state, and local law.