Franchise Operations Manager

General Purpose

The Franchise Operations Manager serves as a key partner to Sonny’s BBQ franchisees, providing strategic guidance, operational support, and performance coaching to ensure brand consistency, optimize profitability, and drive long-term growth across the franchise network.

• Support a defined unit count within the assigned franchise territory.
• Inspire franchisees to improve top-line revenue and bottom-line profitability
• Collaborate with franchisees to identify performance barriers and develop growth plans to drive improvement across operations, marketing, training, and technology.
• Promote and influence cultural initiatives to align franchisees with company values.
• Evaluate operational performance of franchise-owned locations, implement best practices, and recommend strategies to enhance sales and efficiency.
• Analyze key business metrics for assigned franchise locations to identify challenges and opportunities, providing insights to leadership as needed.
• Conduct in-depth financial and market analysis to identify areas for improvement
• Ensure franchisee compliance with Standard Operating Procedures and develop corrective action plans as necessary.
• Work closely with underperforming franchisees to enhance guest experience and ensure alignment with company standards.
• Follow up with Franchisee on all Brand Standard and Food Safety Audits. Document all key conversations
• Effectively communicate new programs and initiatives, securing franchisee buy-in and providing feedback to leadership.
• Support new restaurant openings and remodeling projects.
• Oversee training initiatives, assess effectiveness at each location, and report findings to the Leadership team.
• Facilitate retraining for franchisees, General Managers, and restaurant teams as needed.
• Share and encourage adoption of best practices among franchisees.
• Support franchisees in making critical business decisions, including potential ownership transitions.
• Assist with contract renewals and franchise agreements
• Perform additional duties as assigned.

• Support a defined unit count within the assigned franchise territory.
• Inspire franchisees to improve top-line revenue and bottom-line profitability
• Collaborate with franchisees to identify performance barriers and develop growth plans to drive improvement across operations, marketing, training, and technology.
• Promote and influence cultural initiatives to align franchisees with company values.
• Evaluate operational performance of franchise-owned locations, implement best practices, and recommend strategies to enhance sales and efficiency.
• Analyze key business metrics for assigned franchise locations to identify challenges and opportunities, providing insights to leadership as needed.
• Conduct in-depth financial and market analysis to identify areas for improvement
• Ensure franchisee compliance with Standard Operating Procedures and develop corrective action plans as necessary.
• Work closely with underperforming franchisees to enhance guest experience and ensure alignment with company standards.
• Follow up with Franchisee on all Brand Standard and Food Safety Audits. Document all key conversations
• Effectively communicate new programs and initiatives, securing franchisee buy-in and providing feedback to leadership.
• Support new restaurant openings and remodeling projects.
• Oversee training initiatives, assess effectiveness at each location, and report findings to the Leadership team.
• Facilitate retraining for franchisees, General Managers, and restaurant teams as needed.
• Share and encourage adoption of best practices among franchisees.
• Support franchisees in making critical business decisions, including potential ownership transitions.
• Assist with contract renewals and franchise agreements
• Perform additional duties as assigned.

• Inspires franchisee growth and strengthens the Sonny’s system.
• Knowledge of the Sonny’s brand, restaurant industry, and restaurant operations.
• P&L and unit economics fluency.
• POS and reporting/BI tool familiarity.
• Translates company vision and strategy into clear operational actions.
• Maintains composure and objectivity in…