Call Center Logistics Coordinator; Healthcare

Logistics Coordinator – Call Center

We are seeking a Logistics Coordinator for our Call Center in Winter Park, Florida.

Schedule:

Monday thru Friday (NOT REMOTE). Hours are 2pm to 10pm.

• Maintain strict client confidentiality
• Demonstrate a positive image of Advanced Recovery Systems
• Document information efficiently in CRM Salesforce
• Coordinate with applicable ARS facility, travel information of incoming client
• Ensure any changes to scheduled clients are provided to applicable ARS facility
• Participate in morning strategy meeting for incoming clients
• Execute congratulatory calls to scheduled consumers
• Provide program information to prospective clients and families as needed
• Conduct telephone conversations in a friendly and professional manner
• Maintain clear communications with supervisors and co-workers
• Follow all policy and procedures of Advanced Recovery Systems
• Receive and screen visitors and / or telephone calls, providing general and specialized information about the facility
• Work as a positive team member
• Other duties as assigned by supervisor(s)
• Participate in staff meetings as needed

• High School Diploma or GED Required

• Minimum of 1 year experience in a treatment setting, Substance Abuse/Recovery agency

• Capable of answering calls promptly
• Demonstrate first call resolution capabilities
• Demonstrate the ability to conduct pre‑admission assessment to determine the appropriateness of the admission
• Capable of obtaining accurate insurance information

• Knowledge of DCF guidelines
• Knowledge of Joint Commission Standards
• Knowledge of Drug‑Free Workplace Policies
• Demonstrates proficiency in communication and written skills
• Time Management Skills
• Familiar with community resources

Benefits begin on the 1st day of the month following date of hire.

• Pay:
  Competitive pay
• Paid Time Off:
  Up to 2 weeks of paid time off per year plus sick pay & holiday pay
• Retirement: 401K + match
• Insurance:
  Health, Vision, Dental, Life & Teladoc access
• Matching HSA – up to $1500 a year contribution from the company to your HSA
• Employee Referral Bonus you can earn up to $4,000