Customer Service Manager - State Farm Agent Team Member

Customer Care Team Leader

As a Customer Care Team Leader, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Benefits include a bonus based on performance, company parties, a competitive salary, free food and snacks, paid time off, and training and development.

Responsibilities:

• overseeing the customer service team and daily operations
• developing and implementing customer service policies and procedures
• handling escalated customer complaints and issues
• training and mentoring customer service representatives

Qualifications:

• 5+ years of experience in customer service
• 2+ years in a managerial role
• leadership and organizational skills
• communication and problem-solving abilities

Compensation: $45,000.00 - $60,000.00 per year.

We are a very busy office and are looking for our next great team member. Our office is located in 32792 Area Code.