Customer Service Representative – Dispatcher

Responsibilities

• Respond to incoming customer inquiries and requests with professionalism and a friendly demeanor, ensuring a welcoming experience.
• Serve as a key liaison between customers, technicians, sales team, and management to facilitate effective communication and address service needs promptly.
• Efficiently schedule service and routine maintenance appointments, ensuring optimal use of resources and timely responses to customer needs.
• Maintain and update customer records based on interactions, ensuring accurate and accessible information for future reference.
• Provide detailed information about products and services, helping customers make informed decisions that best suit their needs.
• Troubleshoot and resolve customer issues and concerns with empathy and urgency, ensuring customer satisfaction.
• Develop and maintain an extensive knowledge base of evolving products and services to better assist customers and enhance their experience.
• Participate in in‑house training on products, services, and office software necessary for effective performance in this role.
• Additional duties as assigned.

• A minimum of 1 year of administrative or customer service experience in an office environment is required.
• Proven ability to cultivate strong rapport with customers and colleagues alike.
• Strong organizational and time‑management skills, with the ability to prioritize tasks and see them through to completion.
• Ability to work independently while maintaining integrity in a structured yet relaxed atmosphere.
• A genuine passion for helping others with patience and empathy.
• Excellent written and verbal communication skills to convey information clearly and effectively.
• Physical requirements:
  
  Perform work while sitting and/or standing at an individual work station or office.
• Communicate verbally via phone or other communication device.
• Ability to stand, walk and sit; talk or hear, both in person and by telephone.
• Use hands to type, handle, or feel objects or controls; reach with hands and arms.
• Occasionally stoop, kneel, bend, crouch and lift up to 10 pounds.

Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to Job Tailor job listings.

• customer service
• communication
• organizational skills
• time management
• empathy
• rapport building
• independence
• problem solving
• attention to detail
• patience