Call Taker

Emergency Communications Call Taker

The Emergency Communications Call Taker is responsible for handling routine and emergency 9-1-1 calls for service over various communications systems to Police, Fire, EMS and other City departments and operate one primary radio position (Police or Fire/EMS). Call Taker operates using the computer aided dispatch systems for Police, Fire and EMS services. The call taker assists the public by providing important and timely information and references to a variety of public service agencies.

This work is performed under intermediate supervision – the incumbent performs a variety of routine work within established procedures and receives detailed instructions on new projects and assignments; work is reviewed periodically through observation and written reports for adherence to established policies and procedures.

Essential functions include receiving all incoming 9-1-1 and routine telephone calls, operating one primary Dispatch Position (Police, Fire), performing functions on computer aided dispatch systems, monitoring video camera security system, researching stolen property using FCIC/NCIC, performing license, registration and persons queries, and performing other work as assigned.

Knowledge, skills, and abilities include skill in interpersonal interactions to elicit critical information from sick, injured, and/or highly emotional individuals, who may be in a life-threatening situation; skill in accurately and rapidly carrying out requests for information or assistance; ability to communicate and operate emergency 9-1-1 equipment; ability to understand and follow oral and written instructions; ability to speak clearly and concisely on telephone and on multiple radios;

ability to think clearly and logically under stress; ability to obtain and maintain FCIC/NCIC and emergency medical dispatch certification; ability to perform multiple tasks simultaneously on a regular basis; ability to demonstrate proficiency in the City of Winter Park Core Competencies; and this position is performed with working knowledge – the incumbent has ability to recall and apply important and commonly-used information from relevant source documents or information in a particular subject field.

Minimum qualifications include a high school diploma or equivalent, ability to work shift work on days, nights, weekends, and holidays, and passing skills and abilities examination, background investigation, polygraph examination, and psychological examination. Certifications, training, and special requirements include obtaining FCIC/NCIC Certification, Emergency Medical Dispatch, CPR certification, and Public Safety Telecommunications State Certification within the first 12 months of hire.

Other requirements include light work requiring the exertion of 0 – 20 pounds of force occasionally and 0 – 10 pounds of force frequently to lift, carry, push, pull, and reposition objects; ability to traverse about an ADA accessible office setting, with or without reasonable accommodation; ability to remain stationary at a keyboard for extended periods of time and continuously operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer;

ability to manipulate objects and demonstrate small, precise movements repetitively; tasks are regularly performed in an office setting without frequent exposure to adverse environmental conditions; tasks require the manipulation of objects and demonstration of small, precise movements, the ability to detect and distinguish various features of one's surroundings, and the ability to effectively communicate and exchange information with others.