Bilingual Japanese-Speaking Collector II in Winter Park, Florida

Collector II

Orlando, FL | Hilton Grand Vacations Join a Winning Team with Benefits Starting Day One & Daily Pay Available!

At Hilton Grand Vacations, we believe our Team Members are the key to our success. If you're a bilingual Japanese-speaking professional with strong communication skills and a passion for helping customers find solutions, we invite you to build your career with us. Candidates must reside in Orlando, Fl or Las Vegas, NV.

What You'll Do

As a Collector II, you'll manage past-due mortgage and maintenance accounts while providing exceptional service to our Owners.

Key Responsibilities

• Manage collection activities for delinquent mortgage and maintenance fee accounts.
• Contact owners by phone and written correspondence to discuss account status and payment solutions.
• Maintain required call volumes, contact rates, and performance metrics.
• Ensure all collection activities comply with federal, state, and company regulations.
• Assist owners in understanding ownership agreements, contract terms, and available payment options.
• Process and document account activity accurately and thoroughly.
• Handle customer information confidentially and professionally.
• Request and utilize skip-tracing resources when necessary.
• Collaborate with team members and leadership to support departmental goals and operational excellence.

What Makes You Successful

• Strong negotiation and problem-solving skills.
• Ability to handle sensitive conversations with professionalism and empathy.
• Results-oriented mindset focused on achieving performance goals.
• Attention to detail and commitment to compliance.
• Ability to thrive in a fast-paced, team-oriented environment.

What We're Looking For Required Qualifications

• Fluent in Japanese and English (verbal and written).
• High School Diploma or GED.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to meet applicable federal and state licensing requirements.
• Flexibility to work assigned schedules Monday through Saturday between 8:00 AM and 10:00 PM.

Preferred Qualifications

• 6+ months of collections, customer service, sales, or account management experience.
• Skip-tracing experience.
• Experience in timeshare, banking, financial services, mortgage servicing, or a related field.

At Hilton Grand Vacations, you're not just starting a job, you're building a career with a company that invests in your success.

Apply today and join a team where your skills, growth, and contributions are valued.